AVP, Service Delivery Manager
1 week ago
AVP, Service Delivery Manager (Third Party Vendor Management), Consumer Banking Group Operations Join to apply for the AVP, Service Delivery Manager (Third Party Vendor Management), Consumer Banking Group Operations role at DBS Bank Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Key Responsibilities Oversee to ensure Outsourcing Service activities of the section are completed as per established procedures and agreed service level, risk controls and standard of quality per bank’s requirements and contract, etc Oversee to ensure end to end OSP processes are efficiency and effectively to meet the agreed SLA. Consistently evaluate and assessment for opportunities of process and productivity improvement Keep abreast of business developments and banking practices, regulatory guidelines, risk controls and monitor implementation of all activities and projects/initiatives such as business continuity management, operational procedures, policies and guidelines, specific and job-related training, contract renewal, change request, system enhancement, etc Primary contact point to effectively communicate with internal departments, outsourcing service providers, regional Ops on relevant inquiries, matters or complaints Assist the section/department head to develop action plan to improve productivity and make constructive recommendation for procedure/process improvement and application of technology to enhance operational efficiency and minimize operational risk Assist section/department head to prepare and to conduct/ present in management and OSP meeting whenever necessary Adhere, provide guidance and ensure subordinates comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc. pertaining to OSP Requirements University Graduate or above At least 5 years of banking operations working experience and/or at least 3 years of outsourcing service provider related working experience Conversant and engagement with the OSP requirements and rules Good knowledge of Outsourcing Service Provider Excellent leadership and management capabilities Self-motivated with strong analytical mind and creative thinking Strong senses of risk controlling and management Sound interpersonal and communication skills Good problem-solving skills and negotiation techniques Sound knowledge and understanding of banking and IT Operations and practices Good in both written and spoken English Good presentation skills Excellent PC knowledge and skills Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements. We regret only shortlisted candidates will be notified. Primary Location Hong Kong - Two Harbour Square Job Operations Schedule Regular Job Type Full-time Job Posting Nov 27, 2025, 8:00:00 AM Referrals increase your chances of interviewing at DBS Bank by 2x Get notified about new Vice President Service Delivery jobs in Kowloon, Hong Kong SAR . #J-18808-Ljbffr
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VP, Service Delivery
1 week ago
Kowloon, Hong Kong SAR China DBS Bank Full timeA leading financial institution in Hong Kong is seeking an experienced AVP, Service Delivery Manager to oversee outsourcing services and improve operational efficiency. The ideal candidate has over 5 years of experience in banking operations and at least 3 years in outsourcing management. Strong leadership and communication skills are required. This...
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Service Delivery Manager
6 days ago
Kowloon, Hong Kong SAR China Clearwater Analytics Full timeJob Summary A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while...
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Wealth Ops AVP: Client Services
4 days ago
Kowloon, Hong Kong SAR China DBS Full timeA leading bank in Hong Kong is looking for an experienced AVP/Senior Associate/Associate for its Wealth Management Operations team. This role involves providing exceptional client service, managing onboarding processes, and ensuring compliance with regulatory standards. Candidates should have over 10 years of experience in wealth management, a solid...
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AVP, Structured Products
6 days ago
Kowloon, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeA leading financial institution in Hong Kong is seeking an AVP for Structure Products & Bonds in Wealth Management Operations. The role involves supporting back office processes, resolving discrepancies, and monitoring operations to ensure quality service delivery. The ideal candidate will have at least 5 years of banking operations experience, supervisory...
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Strategic Account Executive – Freight
6 days ago
Kowloon, Hong Kong SAR China UPS Parcel Delivery Service Limited Full timeA leading logistics company is seeking an experienced sales professional in Hong Kong. This role involves managing customer relationships, acquiring new business, and collaborating with internal departments. Ideal candidates will have a minimum of 2 years of direct sales experience and a passion for delivering results. The position requires proactive...
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Service Delivery Engineer
6 days ago
Kowloon, Hong Kong SAR China Xenus Technology Limited Full timeAs a Service Delivery Engineer, you will be responsible for maintaining positive relationships with customers, identifying their needs, and overseeing the delivery of services. You will provide technical remote support and training for all technology equipment, including PCs, Macs, printers, and video conference systems. Additionally, you will manage the...
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Kowloon, Hong Kong SAR China Huawei International Co., Ltd Full timeService Delivery Manager, IT Operations Solutions Add expected salary to your profile for insights Serving as the primary person-in-charge for clients for HUAWEI's IT Operations Service solution delivery, including O&M service delivery, calculating costs, identifying & mitigating risks, and taking the lead in developing annual project maintenance plans, etc....
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IT Manager
4 days ago
Kowloon, Hong Kong SAR China CL Technical Services Ltd. Full timeIT Manager (Service Delivery / Project Management) Serve as the primary point of contact for clients, manage expectations, and build strong relationships Oversee the planning, implementation and monitoring of IT services and infrastructure to meet business requirements Manage a team of IT professionals to deliver high‑quality technical support and problem...
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Kowloon, Hong Kong SAR China DBS Full timeJob Description - AVP/Senior Associate/ Associate, Unit Trust Support, Wealth Management Operations S) Job Description AVP/Senior Associate/ Associate, Unit Trust Support, Wealth Management Operations - ( S ) Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a...
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AVP/VP, Local Segment Management
6 days ago
Kowloon, Hong Kong SAR China CMB Wing Lung Bank Limited Full timeAVP/VP, Local Segment Management (Retail Banking Department) Develop marketing campaigns and initiatives to attract and acquire customers within the segment Adopt technologies to identify business opportunities, develop marketing and tactical campaign and create value for customers, employees and other stakeholders Monitor and analyze key performance...
