Operations Support

2 days ago

Hong Kong Island, Hong Kong SAR China EF Full time

Operations Support role at EF About EF Education First At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. About The Role As an Operational Support, you’ll be an integral part of EF’s mission to open the world through education. You’ll specialize in our overseas education and travel programs, guiding students and parents through their journey—from post enrolment to departure. This is a high‑impact role with a clear career path toward full‑time positions such as Operation Lead and Sales Consultant within Hong Kong and across Asia. What You'll Be Doing Provide post‑enrolment service to our students via phone inquiries and social channel (No cold‑call) Providing general administrative support, such as payment batching and data entry Assist in handling other ad‑hoc projects as required Support on the administration duty on customer service related materials Coordinate with Hong Kong / Macau sales office and overseas international campuses staff What We're Looking For DSE or college or university graduate / student. Proficient of spoken and written English. Cantonese and Putonghua are advantages. Able to work 3 days/ week (Each 10:00-18:00 per working day) Proficient in PC skills, including hands‑on application of MS Office such as Word, Excel, and PowerPoint with typing speeds of 20 wpm (Traditional Chinese) and 30 wpm (English) Knowledge of CRM, Salesforce is preferred but not mandatory. A minimum of 1 year working experience in call centre / hotline is an advantage. Strong problem solving, decision making and organising skills. Positive attitude, pleasant telephone manners, good interpersonal skills, patient and well understanding on customers’ needs. Seniority level Entry level Employment type Part‑time Job function Production, Administrative, and Customer Service Industries Education #J-18808-Ljbffr

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