IT Support Engineer – Remote

A leading financial institution in Hong Kong is seeking an End User Services Analyst Engineer to provide remote and on-site technical support. This role involves identifying and resolving issues, managing IT operations, and implementing customer service policies. Ideal candidates have a Bachelor’s degree and strong customer service experience in IT,...

Responsibilities L1 support during a 9‑hour shift. Be the first point of contact for the Service Support Team. Log incidents, prioritize service requests, and provide regular ticket updates. Promptly identify issues, agree on priorities, and allocate tickets/calls in a timely manner according to company SLAs. Record all incidents with detailed...

Join to apply for the Support Engineer role at SoftwareOne 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from SoftwareOne Responsibilities L1 support on-shift support, with 9 hours each shift. Be the first point of contact for our Service Support Team. Log incidents,...

An IT service provider in Hong Kong is looking for an IT Support Specialist to provide on-site and remote support for employees across multiple countries. The role requires a Bachelor's degree in Computer Science, strong knowledge of Windows systems, and fluency in both Chinese and English. Candidates should have 1-3 years of relevant experience and...

Responsibilities On‑Site / Remote end‑user IT Support Services and System Administration Tasks. Troubleshooting systems, networks, software and hardware. Provide preventive maintenance services on client side. Write reports to client and manager. Opportunity to cross over different IT projects to further develop IT skills for future career development....

About the Company eTrinity is a fast‑growing company specializing in ELV systems, particularly CCTV and network solutions in Hong Kong. As an authorized distributor for HikVision and Milestone, we maintain close business relationships with major local ELV contractors. Our end users span a diverse range of industries including finance, telecommunications,...

Job Overview Provide in-house / on-site technical support services for end users. Deal with hardware & software related issues: PC/Notebook, Window 7/10/11, VC support (Webex, Zoom, VooV Meeting), laptop & mobile devices (Apple OSX/iOS/Android) etc. Support O365/M365 applications including Outlook, OneDrive, Excel, Teams and SharePoint, escalating complex...

Our client is a leading IT solutions provider. Deskside Support Engineer Responsibilities Provide technical support of daily desktop support/mobile devices and problem resolution Perform IT helpdesk support including call handling, troubleshooting, follow-up action, coordination and escalation Good knowledge of current Microsoft Windows operating systems and...

Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook. Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...

A leading recruitment firm is seeking an IT Support Engineer in Hong Kong. This role involves overseeing and troubleshooting IT infrastructure, including system administration for diverse platforms. Candidates must have a Bachelor's degree in a related field, with over 3 years of experience in network and system support. Proficiency in Linux, Windows Server,...