End User Support Engineer

3 days ago


Kowloon, Hong Kong SAR China Swing Consulting Limited Full time

Job Overview Provide in-house / on-site technical support services for end users. Deal with hardware & software related issues: PC/Notebook, Window 7/10/11, VC support (Webex, Zoom, VooV Meeting), laptop & mobile devices (Apple OSX/iOS/Android) etc. Support O365/M365 applications including Outlook, OneDrive, Excel, Teams and SharePoint, escalating complex issues to the line manager as necessary. Perform installation, configuration and maintenance of workstations. Job Requirements Diploma or above in IT, computer science or a related field. Minimum 1 year in IT end user supportis preferred. Knowledge in building Windows PC using corporate images. Knowledge of PC/Mobile/Tablet/iPad support. Skills in troubleshooting via remote (ticketing, phone, email and in person). Experienced in VIP support is a plus. Able to work independently, willingness to learn and listen. Excellent problem-solving skill in resolving technical issues. Immediate available is highly preferred. Good communication skills in Cantonese, English, and Mandarin. 5-day Work Week 18-25K Depends on Experience Please send your full resume to us by email , or you may click “Quick Apply” button. For other vacancies, please visit our website Linkedin - linkedin.com/company/swing-consulting-ltd All information provided will be treated in strict confidence and used for recruitment purposes only. (Licence No.: 76511) #J-18808-Ljbffr



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