Hotel Guest Services Agent

Guest Service Agent / Senior Guest Service Agent Responsibilities: Handle check in and check out procedures; Greet and welcome guests; and answer their enquiries in a professional manner at all times; Requirements: Diploma or above in Hospitality or related discipline; Good command of written & spoken English, Chinese and Mandarin; Excellent telephone...

A luxury hotel in Hong Kong is seeking an experienced Housekeeping staff member. In this role, you will ensure that guest services and the cleanliness of guestrooms meet the hotel’s high standards. You will also supervise and coach a team of Room Attendants to ensure smooth daily operations. The ideal candidate will have at least 1 year of Housekeeping...

A prestigious hotel in Hong Kong is seeking enthusiastic applicants for a hospitality role. This position involves welcoming guests, managing inquiries, and ensuring high-quality service in the restaurant. Candidates must have a minimum of two years' experience in hospitality, proficient in MS Office, and be fluent in both English and Chinese. The hotel...

Answer telephone calls professionally and offers / handles any assistance required on all telephone related services, such as morning call service. Ensure all related equipment is functioning in order. Such as the PABX system, the computer printouts on all long-distance calls, the “FCS" interfaces system, the voicemail system, the “wake‑up call" system...

A leading hotel group in Hong Kong is seeking a dedicated Guest Service Agent to manage guest check-in and check-out duties effectively. This role requires greeting guests with courtesy, managing their bookings, and promoting hotel facilities to maximize revenue through upselling. Ideal candidates should have a Diploma or Degree in Hotel Management and be...

A luxury hotel in Hong Kong seeks an experienced Human Resources Manager to lead guest service operations. The role includes processing check-ins, managing inquiries, and ensuring guest satisfaction. Ideal candidates will have a degree in Hospitality Management and relevant experience in the hotel industry. Proficiency in both Chinese and English is...

Join to apply for the Guest Relations Officer role at New World Millennium Hong Kong Hotel Each day is full of opportunities to enrich the lives of our guests and colleagues, create new experiences, and make new discoveries. With us, it’s not just a career, but a deeply rewarding journey. New World Millennium Hong Kong Hotel is now looking for...

Role To assist managing the operations of Guest Relations and hotel recognition programmes by ensuring service quality standards (e.g. Brilliantand VIPs) are met and that personalized service is provided to all guests as brand icon in style. Responsibilities Greet VIP, limousine arrival guests, Brilliant members and repeat guests with special recognition and...

Human Resources Manager at The Ritz-Carlton, Hong Kong & W Hong Kong Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the...

Responsibilities Perform lobby reception supervisory duties including hotel guests check in & check out, inquiries and cashier duties Greet VIP guests Assist the Business Centre and Guest Services areas whenever necessary Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures Promote hotel facilities including...