Helpdesk Assistant Manager

4 days ago

hong kong, Hong Kong SAR China InfoTech Services (Hong Kong) Limited Full time

Contract Period: 12 months (tentatively to start in Dec 2025) Payroll under InfoTech Employer: Business statutory body Location: Base Kwun Tong Work outside current location: N/A Monthly Salary Range: HK$ N/A - N/A Duties Serve contract assignments under InfoTech's headcount, full-time second to a statutory body. Work under the supervision of respective manager(s) of the Information Technology Division (ITD) with the role of Assistant Manager (IT) for assisting the manager in the effective day-to-day operation of the IT helpdesk and data centre, and supervision of the helpdesk staff. The designated personnel shall support the implementation of IT projects, such as computer and equipment upgrade, and office transformation initiatives. Requirements A recognized degree preferably in Computer Science or IT, or equivalent. At least 6 years of solid hands‑on experience in helpdesk support, meeting room support, VIP support (Director grade or above) and data centre operation, of which 2 years must be in a similar post and in a comparable capacity with supervisory experience. Proficiency in the following would be an advantage: Local Area Network Microsoft Active Directory and Microsoft Operating System (Windows 11) Microsoft Office 2019/2021/2024/365 (Word, Excel, PowerPoint and Access) Microsoft Exchange/Outlook Microsoft SharePoint 2019/SE Microsoft 365 Features (Copilot Chat, Forms, OneDrive, Power Apps) Virtual PCs Management & Support Mobile Device Management & Support (iOS and Android) Endpoint Security & Control (user authorization, endpoint protection, endpoint hardening and data protection) Meeting Room Management & Support (internal / external events with multiple parities including video / audio conferencing and guest Wi‑Fi) Video Conferencing and Collaboration Tools Support (Zoom and MS Teams) HCL Notes R12 Infrastructure Project Management Data centre & IT Service Management Mass deployment e.g. Windows client O/S migration, security patch deployment, etc. Professional certification in any of the above areas will be an advantage. Good interpersonal, communication, problem solving and analytical skills. Good command of written and spoken English and Chinese. Experience Years of Total Post‑Quali Exp: 6.0 years Years of Relevant Exp: 2.0 years Contact Apply To: Direct Line: #J-18808-Ljbffr

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