Client Operations/ Customer Service Executive
1 day ago
Client Operations/ Customer Service Executive (Japanese) Location: Wong Tai Sin District, HK Hybrid work arrangement (work from home/office)–Only 8 days in office 15 to 18 days Annual Leave 16 weeks Maternity / 14 days Paternity Full Paid Leave Discretionary Bonus Free Priority Pass Membership (unlimited airport lounge access) Responsibilities Support in ensuring B2B accounts are set-up and administered efficiently and effectively. Handle B2B clients' enquiries and complaints from Bank Identify and support on cases' investigation and resolution issues Membership Registration & Account set up Responsible for the invoice / reports and other documentations with clients in a timely manner Work with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accounts Maintain a strong awareness of good practice business processes and policy compliance Perform ad-hoc project as assigned Qualifications Degree in Business Administrationor related disciplines Minimum 2-3 years of working experience preferably in customer services, operations or project management Account servicing or Sales Support/Administration experience, preferably in banking / finance industry Excellent inter-personal, customer servicing and problem-solving skills Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (N1 level is preferred) Proficient in other Asian languages such as Korean is an advantage Proactive, detail-oriented, highly organized in work procedures Able to work in a fast-paced environment and meeting tight timelines Well versed in MS Office and hands on experience in using systems #J-18808-Ljbffr
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Customer Service
2 weeks ago
WorkFromHome, Hong Kong SAR China SmartHire by SEEK Full timeAdd expected salary to your profile for insights Our client is seeking a Customer Service & Sales Executive – Night Shift / Rotating Shift to join their team! What you'll be doing? Handle inbound customer enquiries and proactively make outbound warm calls to existing Premier customers Deliver excellent telephone customer service , listen to customer needs,...
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JP-Speaking Client Ops
1 day ago
WorkFromHome, Hong Kong SAR China Manpower Services (Hong Kong) Limited Full timeA reputable staffing agency in Hong Kong is seeking a Client Operations/ Customer Service Executive with proficiency in Japanese and strong interpersonal skills. The position includes responsibilities such as managing B2B client inquiries and ensuring efficient account management. Candidates should have a degree in Business Administration and 2-3 years of...
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Operation Services Manager
2 weeks ago
WorkFromHome, Hong Kong SAR China Mercer Full timeJoin to apply for the Senior Analyst – Operations Services role at Mercer in Hong Kong. This hybrid role requires working at least three days a week in the office. Responsibilities Understand customer needs and requirements and support strategies to enable the team to deliver the expected services Ensure that the process within operations are run...
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Customer Support Operations Manager
1 week ago
WorkFromHome, Hong Kong SAR China Printstop Hong Kong Full timePrintstop, established in 2024, is redefining the printing experience with a focus on accessibility and innovation. Our advanced self‑service workstations, powered by cutting‑edge cloud and kiosk technologies, make printing, scanning, and copying efficient and hassle‑free. We pride ourselves on delivering convenient, modern solutions that cater to the...
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WorkFromHome, Hong Kong SAR China ConnectedGroup Full timeClient Executive, B2B Japanese speaking N1/N2 - Work from home Join to apply for the Client Executive, B2B Japanese speaking N1/ N2 - Work from home role at ConnectedGroup . Responsibilities: Facilitate the efficient and effective establishment and administration of B2B accounts. Respond to inquiries and resolve complaints from B2B clients with...
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Customer Care/Account Manager
5 days ago
WorkFromHome, Hong Kong SAR China Leadingnation Full timeLANCK Telecom is a well-established player in the global telecommunications market with over 24 years of experience. We provide innovative solutions for international operators and enterprise clients, covering voice, messaging, and advanced communication products. Our distributed team works with a modern technology stack and efficient internal processes that...
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Client Aviation Manager
2 weeks ago
WorkFromHome, Hong Kong SAR China Jet Aviation Full timeClient Aviation Manager | Jet Aviation Location: Kowloon, HKFlexible Work Arrangement: OnsiteJob Category: Customer Standards & ServicesCareer Level: ExecutiveRequisition Id: 4712 Position Summary The incumbent is responsible for supporting the aircraft management department assigned to the managed clients. This position will primarily provide support by...
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Senior Officer – Customer Service
1 week ago
WorkFromHome, Hong Kong SAR China Leadingnation Full timeRole Description This is a part-time hybrid role for a Senior Officer – Customer Service , offering the flexibility to work both on-site and remotely. The Senior Officer is responsible for leading customer service operations, ensuring high-quality service delivery, and supporting the continuous improvement of customer-facing processes. The role involves...
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WorkFromHome, Hong Kong SAR China Mclaren Consultancy Limited Full time(50% Work From Home) Japanese Speaking Operation Executive-MNC company Add expected salary to your profile for insights About Our Client Our client is one of the well‑known companies in customers loyalty and engagement over 30 years. With a strong and powerful consumer database, they are expanding their membership team with new headcounts. The company is...
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Associate, Client Service
1 week ago
WorkFromHome, Hong Kong SAR China HarbourVest Partners Full timeOverview Associate, Client Service at HarbourVest Partners. This role supports HarbourVest’s institutional clients by partnering with Account Managers and internal teams to manage daily inquiries and deliver a high-quality client experience. The position involves coordinating key client activities such as onboarding, reporting, and portfolio reviews, while...