Customer Care/Account Manager

5 days ago

WorkFromHome, Hong Kong SAR China Leadingnation Full time

LANCK Telecom is a well-established player in the global telecommunications market with over 24 years of experience. We provide innovative solutions for international operators and enterprise clients, covering voice, messaging, and advanced communication products. Our distributed team works with a modern technology stack and efficient internal processes that ensure smooth collaboration and high-quality service delivery. We are currently seeking a Customer Care/Account Manager (Enterprise Clients) to strengthen our work with key customers. In this role, you will be responsible for managing communication with Enterprise clients, supporting their onboarding and integration, and building strong, long-term partnerships. Responsibilities Acting as one of the primary Points of Contact for assigned Enterprise clients; Maintaining daily communication and providing ongoing support via messengers, email, and meetings; Guiding clients through onboarding and integration processes to ensure smooth adoption of services; Collaborating with internal teams (product, tech, support, sales, and others) to resolve client needs and requests; Representing the customer internally by collecting feedback, communicating requirements, and ensuring timely follow-up; Managing expectations, building trust, and developing long-term strategic relationships with clients. Qualifications and skills 3+ years of experience working with Enterprise or large B2B clients; Telecom background is preferred but not required; Experience in fintech or on the client side managing telecom/integration/communication vendors is a plus; Strong multitasking and prioritization abilities; High level of ownership and responsibility; Excellent communication and negotiation skills; Customer-focused mindset and ability to handle multiple parallel requests; Confident working cross-functionally with technical and non-technical teams; Proficiency in English (B2–C1); Chinese language skills are a strong advantage. Benefits Competitive compensation package; Remote work and flexible schedule; Professional and career development opportunities; Supportive, collaborative, and inclusive work environment; Modern tools and technology to enable efficient work. If you are a proactive, customer-oriented professional who thrives in a fast-paced environment and enjoys building strong client relationships, please submit your CV. We look forward to reviewing your application. All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security. #J-18808-Ljbffr

  • Enterprise Account Partner — Onboarding

    5 days ago

    WorkFromHome, Hong Kong SAR China Leadingnation Full time

    A telecommunications company is seeking a Customer Care/Account Manager to manage communication with Enterprise clients in Hong Kong. The role involves onboarding and integration support, building long-term partnerships, and collaborating with internal teams to resolve client needs. The ideal candidate has 3+ years of experience with large B2B clients and...

  • Account Manager

    1 week ago

    WorkFromHome, Hong Kong SAR China Bupa Full time

    Overview Join to apply for the Account Manager role at Bupa The Account Manager will proactively manage a portfolio of existing health insurance plans for direct business. You will retain and grow our business in line with agreed targets and deliver these targets with the highest level of customer care. Through regular and positive contact, you will uncover...

  • Account Executive

    1 week ago

    WorkFromHome, Hong Kong SAR China Workday Full time

    Overview Account Executive - Customer Base role at Workday. The Account Executive is a key player in our Field Sales organization, focusing on existing customers to initiate and support sales of Workday solutions. Responsibilities Be responsible for developing and maintaining relationships with existing customers with a focus on upselling via deal management...

  • Officer-Customer Care

    5 days ago

    WorkFromHome, Hong Kong SAR China Inchcape Hong Kong Limited Full time

    Work with collaborative colleagues who support and celebrate your success. Belong to a highly diverse and open business that respects and values your opinions and ideas. Be part of a close team that gives you the confidence to take on new challenges and inspires you to achieve great results. What you’ll do Make outbound calls for Service Reminder and...

  • Meology – Account Manager

    5 days ago

    WorkFromHome, Hong Kong SAR China Meology Limited Full time

    Meology – Account Manager / Senior Account Manager As an Account Manager / Senior Account Manager at Meology, you’ll be a part of a team that manages our latest portfolio of brands. You’ll drive the digital marketing strategy from ideation to execution and own the reporting and KPIs of your campaigns. This role will be a great fit for you if you thrive...

  • Customer Success Manager I

    1 week ago

    WorkFromHome, Hong Kong SAR China Travelport Full time

    Customer Success Manager - Hong Kong - REMOTE Travelport is the brains behind many travel bookings—plane, car, or hotel. Our technology powers the experience from the very first search to the final confirmation. While we can’t solve lost luggage or flight delays, we do simplify the technical parts of travel, and we’re looking for the best thinkers to...

  • Customer Success Manager

    1 week ago

    WorkFromHome, Hong Kong SAR China Cornerstone OnDemand Full time

    Here’s your chance to join Cornerstone OnDemand as a Customer Success Manager. We’re looking for a dynamic professional to lead post‑implementation client success in a hybrid, Hong Kong‑based role. Responsibilities Facilitate transition from implementation to Go‑Live and support customers' drive toward self‑sufficiency. Educate customers on...

  • Senior Customer Success Manager, Enterprise Asia

    3 days ago

    WorkFromHome, Hong Kong SAR China Sinch Full time

    Senior Customer Success Manager, Enterprise Asia Hong Kong, China and 1 more (Hybrid) Job Description Sinch is currently transforming Customer Success Function and has expanded the team to now include Customer Success Managers and Senior Customer Success Managers in Asia responsible for a named set of Enterprise Accounts. Customer Success is a proactive...

  • Customer Success Manager

    2 weeks ago

    WorkFromHome, Hong Kong SAR China Propel Full time

    Senior Consultant | Partnering with high growth, VC & PE backed scale-ups Customer Success Manager – AI FinTech (APAC) HK$600k–HK$640k base + 10–15% bonus | Remote‑first, based in Japan or Hong Kong with on‑site client visits Join one of the most exciting names in AI‑powered fintech – backed by top‑tier investors, expanding globally, and...

  • Customer Success Manager

    1 week ago

    WorkFromHome, Hong Kong SAR China Cornerstone Research Full time

    We're looking for a Customer Success Manager Hybrid, Hong Kong The Customer Success Manager is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is introduced to the client near the end of the implementation process and becomes the primary...