ITIL Service Support Analyst: Insights, Change

SW8383 |18 Oct 2022 Service Support Analyst (ITIL) Assist in IT Service Management, including Service Desk, Incident and Change Management, User Communication and System/ Data Monitoring Services Prepare reports on data trends and patterns Perform in-depth analysis to provide proactive insights on trending, identify underlying causes and potential areas of...

The Change Manager is responsible for overseeing the change management process within IT system maintenance and support, ensuring changes are implemented with minimal disruption and maximum efficiency. This role also includes on-call support responsibilities to provide oversight and coordination for critical changes and incident-related escalations outside...

A leading telecommunications company in Hong Kong seeks a DevOps Lead to oversee the change management process for IT systems. Responsibilities include managing change governance according to ITIL best practices, evaluating impacts of changes, and providing on-call support during emergencies. The ideal candidate will have a Bachelor's degree in IT, ITIL...

A leading financial services organization in Hong Kong seeks an IT Service Management Analyst to oversee their change and incident management functions. Responsibilities include evaluating change requests, overseeing their implementation, and managing incident documentation. Ideal candidates have a Bachelor's degree in IT or a related field, 5+ years of...

A leading insurance firm in Hong Kong is seeking a motivated Service Operations Analyst to lead Capacity Management initiatives and oversee IT service governance. The role requires a minimum of 5 years of experience in IT Service Management, with mandatory ITIL certification. The successful candidate will manage Change Management processes, collaborate with...

A leading IT services provider based in Hong Kong is seeking a knowledgeable Change Manager. This role is pivotal in overseeing change management processes within IT systems, ensuring changes are implemented smoothly while minimizing disruption. Key responsibilities include risk assessments, stakeholder communication, and providing on-call support for...

A leading IT services provider in Hong Kong is seeking a Change Manager to oversee the IT change management process. The role includes managing change requests, evaluating risks, and providing on-call support for critical changes. Candidates should have a Bachelor's degree in IT, ITIL certification, and over 5 years of experience in IT operations. Strong...

Summary Our client is a well-recognized financial services organization in Hong Kong, with footprint across retail and corporate banking sectors. To contribute to the seamless operations of the bank, they are looking for an IT Service Management Analyst to oversee their change and incident management functions. Responsibilities Change & Management Evaluate...

A leading consulting firm in Hong Kong seeks an IT Service Management professional to improve service operations and provide data insights. You will assist in managing service desk activities, prepare analytical reports, and ensure effective change management processes. Ideal candidates will have 3 years of relevant experience, fluency in English and...

Summary Our client is a well-recognized financial services organizations in Hong Kong, with footprint across retail and corporate banking sectors. To contribute in the seamless operations of the bank, they are looking for an IT Service Management Analyst to oversee their change and incident management functions. Responsibilities: Change & Management –...