IT Service Operations Analyst | ITIL, DR/BCP

Join a leading insurance firm with strong market reputation Apply ITIL-certified practices in enterprise-level environments About Our Client Our client is a leading life insurance and financial services provider headquartered in Hong Kong. It has grown to become the largest publicly listed life insurance group in the Asia-Pacific region. The company operates...

Service Availability Analyst (24-month contract) Join to apply for the Service Availability Analyst (24-month contract) role at Cathay Pacific. The position reports to the Service Availability Lead and focuses on supporting the execution and monitoring of IT service availability. Key Responsibilities Govern and maintain software asset lifecycle policies,...

A global corporate finance company in Hong Kong is seeking a Business Analyst in BCP. This role involves project implementation, gathering business requirements, and acting as a BCP coordinator. Candidates should possess a degree in IT, have at least 7 years of experience in the banking or finance industry, and be proficient in Excel, SQL, and PowerShell....

SW8383 |18 Oct 2022 Service Support Analyst (ITIL) Assist in IT Service Management, including Service Desk, Incident and Change Management, User Communication and System/ Data Monitoring Services Prepare reports on data trends and patterns Perform in-depth analysis to provide proactive insights on trending, identify underlying causes and potential areas of...

Business Analyst, BCP (Financial Industry) Client Description Global corporate finance company Job Description Participate in Project Implementation and various stages across System Development Life-Cycle aligning with business needs across the group Interfacing with business users and gathering business requirements and assist with translating it to...

A leading consulting firm in Hong Kong is looking for a Service Support Analyst to assist in IT Service Management, including Incident and Change Management. The role involves preparing reports and performing in-depth data analysis to provide insights. The ideal candidate should have 3 years of relevant work experience, tertiary qualifications, and fluency...

Head of IT / Senior VP - IT (Banking / Securities firm) Oversee data backup, user access controls, pre-trade risk management, and Business Continuity Planning/Disaster Recovery (BCP/DR) strategy, including regular disaster recovery drills. Coordinate internal and external audits and regulatory examinations; track rectification progress to comply with...

Head of IT / Senior VP - IT (Banking / Securities firm) Oversee data backup, user access controls, pre-trade risk management, and Business Continuity Planning/Disaster Recovery (BCP/DR) strategy, including regular disaster recovery drills. Coordinate internal and external audits and regulatory examinations; track rectification progress to comply with...

Responsibilities Data and Access Management : Oversee data backup procedures, user access controls, and pre-trade risk management efforts. Develop and implement a robust Business Continuity Planning/Disaster Recovery (BCP/DR) strategy, including regular drills to test system resiliency. Audit Coordination : Facilitate internal and external audits along with...

A leading telecom solutions provider is seeking an IT Service Desk Manager in Hong Kong. This role involves overseeing daily operations of the IT support desk, mentoring staff, and ensuring high user satisfaction. Candidates should have a Bachelor's degree in IT and 3-5 years of relevant experience, including supervisory roles. Familiarity with ITIL,...