Insurance Complaints Leader — Customer Relations

Manager, Customer Relations (Complaint Handling) AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across...

A leading insurance provider in Hong Kong seeks an experienced Manager for Customer Relations, focusing on complaint handling for Life and General Insurance. The role involves leading a team, investigating complaints, and ensuring high service standards. A successful candidate has expertise in customer service, strong analytical skills, and excellent...

A leading financial institution is seeking a Customer Relations Manager - Governance to manage customer complaints and governance processes. Responsibilities include developing procedures, monitoring performance, and supporting third-party management. Ideal candidates will have a university degree, retail banking experience, and strong bilingual skills in...

As a Customer Service Manager to oversee the end-to-end complaint investigation process. The ideal candidate will ensure that customer complaints and regulatory issues are handled efficiently, while also maintaining company standards and enhancing customer satisfaction. Complaint Management Manage the entire complaint resolution process from receipt to...

Responsibilities: Manage & lead the complaint team to handle complaints related to our insurance products in Life and General Insurance to maintain the professional image of AX. Handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets and pass periodic independent quality...

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A leading insurance organization in Hong Kong is seeking a knowledgeable professional to handle complaint enquiries and provide support in various projects. The role involves investigating cases and preparing reports while ensuring effective communication in English, Chinese, and Putonghua. Candidates should possess at least 3–4 years of experience in the...

Customer Service Senior Officer/Officer - Life Insurance Responsibilities Provide extraordinary services to customers and sales channels via hotline, walk‑in, video conference, written and email. Work independently to address enquiries accurately and effectively while maintaining professional and satisfactory quality of customer service. Communicate and...

Customer Service Senior Officer/Officer – Life Insurance Provide extraordinary service to customers and sales channels by means of hotline, walk-in, video conference, written and email etc. Able to work independently to address enquiries accurately and effectively as well as maintaining professional and satisfactory quality of customer service. Communicate...

Insurance Customer Service Senior Officer (Hotline) Handle customer enquiries and complaints related to insurance operations such as Underwriting, Policy Owner Services, and Claims. Proactively engage with customers for case follow-ups and resolution. Report potential issues, complaints, or crisis situations to supervisors for service improvements. Document...