(Assistant) Service Management Manager

1 week ago


Hong Kong Island, Hong Kong SAR China China Mobile International Limited Full time

(Assistant) Service Management Manager (ToB) Be among the first 25 applicants - 2 days ago Responsibilities Customer Service Policies Development: (1) Formulate and improve customer service policies for ToB customers.(2) Optimize service processes and design customer experience strategies for ToB business based on market dynamics and customer needs. Service Management System Construction: (1) Plan, build, and implement the service management system platform, centralizing complaint and alert management, ensuring timely communication.(2) Assess system effectiveness through data dashboard analysis and implement accountability-driven improvements, establishing a closed-loop management process. Customer Service Experience Optimization: (1) Monitor and enhance the ToB customer experience, covering all stages from contact to service completion.(2) Identify and resolve pain points via customer surveys, data analysis, and other methods.Provide support for service coordination and collaborate with relevant departments to resolve issues and improve service quality. Requirements Education: Bachelor's degree or higher in telecommunications, computer science, or related fields. Experience: Over 5 years in relevant roles, preferably in telecommunications. Skills: Knowledge of enterprise service processes and customer experience design Strong data analysis and problem-solving capabilities Experience in full-process management and enterprise product support (preferred) Language: Proficiency in both English and Chinese, written and spoken. Additional Details Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Customer Service Industry: Telecommunications #J-18808-Ljbffr



  • Hong Kong Island, Hong Kong SAR China TCA Management Service Limited Full time

    About the role We are looking for an experienced Personal Assistant to provide exceptional administrative and secretarial support to the senior management team at TCA Management Service Limited, based in the vibrant Wong Chuk Hang area of Hong Kong's Southern District. This is a full-time position that will play a vital role in ensuring the smooth running of...


  • Hong Kong Island, Hong Kong SAR China Kiu Lok Service Management Co Ltd Full time

    Senior Property Manager/ Chief Property Manager Add expected salary to your profile for insights Enhancement and assurance of staff performance and service standard of managed properties Responsible for overall operations including managing tenancy, customer services, cleaning and security Manage on-site team to ensure quality of services being delivered to...


  • Hong Kong Island, Hong Kong SAR China Kiu Lok Service Management Co Ltd Full time

    A leading facilities management company in Hong Kong is seeking a Senior Property Manager/Chief Property Manager responsible for enhancing staff performance and managing luxury residential properties. Candidates must hold a degree, possess over 6 years of experience in property management, and a Tier 1 Property Management Licence. The role involves...


  • Hong Kong Island, Hong Kong SAR China Sun Chung Property Management Co Ltd Full time

    Execute and manage customer service strategies to meet corporate objectives and meet tenants’ expectations in a premium commercial building Assist in supervising the customer service team to carry out daily operations to meet the high quality service standard Formulate and update the customer service handling guidelines and standard operation procedures to...


  • hong kong, Hong Kong SAR China Kiu Lok Service Management Co Ltd Full time

    A leading facilities management company in Hong Kong is seeking a Senior Property Manager/ Chief Property Manager to enhance staff performance and oversee operations for luxurious residential properties. The ideal candidate will possess over six years of experience in property management, a relevant degree, and strong communication skills in both English and...

  • Venue Services

    4 days ago


    Hong Kong Island, Hong Kong SAR China New World Facilities Management Company Limited Full time

    Responsibilities Assist supervisors in formulating operational strategies with a view to maintaining operational productivity and efficiency in a full spectrum of operational services including but not limited to customer service standard, sales target, theatrical efficiency, work safety and performance of systems Manage and co‑ordinate with various...


  • Hong Kong Island, Hong Kong SAR China Partnerships Senior Manager, Southeast Asia Full time

    Partnerships Senior Manager, Southeast Asia Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning,...


  • Hong Kong Island, Hong Kong SAR China AsiaWorld-Expo Management Limited Full time

    Join to apply for the Assistant / Safety Manager role at AsiaWorld-Expo Management Limited . Wholly owned by Airport Authority Hong Kong, AsiaWorld‑Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column‑free, integrated ground‑access...


  • Hong Kong Island, Hong Kong SAR China Goldwell Property Management Limited Full time

    Assistant General Manager (Property Management) Lead the team in the daily management and customer service for the entire building portfolio of the Group, ensuring high-quality and reliable services for tenants. Oversee technical and facility management, which includes planning, strategy development, tendering processes, contractor management, and major...

  • Premium Concierge

    3 days ago


    Hong Kong Island, Hong Kong SAR China Whampoa Property Management Limited Full time

    A property management company in Hong Kong is seeking an Assistant Customer Services Officer. The role involves managing the concierge counter, assisting in property operations, and ensuring premium customer service. Candidates should have at least 1 year of experience in customer service, strong interpersonal skills, and proficiency in MS Excel and...