L2 Helpdesk Tech — Escalation Expert

2 days ago Be among the first 25 applicants Direct message the job poster from Tata Consultancy Services APAC Recruitment - Talent Acquisition Specialist - Hong Kong | Graduate Hiring (Australia & New Zealand) at Tata Consultancy Services Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our...

SW8612 | 29 Jan 2024 – Deskside Engineer (Retail Helpdesk & L2 Support, 20-30K) Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users. Respond to queries either in person or over the phone/email. Open service ticket, set priority and assign tasks to support...

Lead and manage the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Provide feedback to the team lead and make resource...

A leading financial services organization in Hong Kong is seeking a skilled individual to lead L2 support teams responsible for workplace technologies. The role involves managing incidents, overseeing requests, and tracking performance metrics while ensuring compliance with policies. The ideal candidate will have at least 8 years of IT experience, including...

Workplace Technology L2 Operation Manager – Assistant Vice President – Workplace Technology – IT Company Introduction We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our...

SW9884 |23 Oct 2019 Helpdesk Support Team LeadLead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our...

A leading financial services organization in Hong Kong is seeking an experienced IT Operations Manager to oversee L2 support teams, ensuring effective incident resolution and maintaining high standards for workplace technologies. The ideal candidate will have over 8 years of IT support experience, with a strong focus on management. This role offers the...

Provide Level 2 support for infrastructure‑related issues, ensuring timely resolution and minimal disruption. Administer and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, and Intune. Manage and support Azure cloud infrastructure, including virtual machines, networking, and identity services. Monitor system performance and...

SW9884 |23 Oct 2019 Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...