IT Infrastructure Specialist(L2)

5 days ago


Hong Kong Island, Hong Kong SAR China Links International Full time

Provide Level 2 support for infrastructure‑related issues, ensuring timely resolution and minimal disruption. Administer and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, and Intune. Manage and support Azure cloud infrastructure, including virtual machines, networking, and identity services. Monitor system performance and implement improvements to optimize reliability and scalability. Collaborate with other IT teams to support and integrate various Microsoft ecosystem tools and platforms. Assist with desktop support requests as needed, including troubleshooting hardware and software issues. Participate in infrastructure projects, upgrades, and migrations. Maintain documentation for systems, processes, and configurations. Provide input on network‑related issues and assist with basic network troubleshooting . Requirements Proven experience in an L2 infrastructure support role. Strong hands‑on experience with Microsoft 365 and Azure . Familiarity with other Microsoft technologies (e.g., SCCM, Active Directory, Windows Server) is a plus. Basic understanding of networking concepts and troubleshooting. Ability to handle occasional desktop support tasks. Excellent problem‑solving and communication skills. Ability to work independently and as part of a team. Nice to Have Certifications such as Microsoft Certified: Azure Administrator Associate or M365 Enterprise Administrator Expert . Exposure to hybrid cloud environments. Experience with automation tools and scripting (e.g., PowerShell). #J-18808-Ljbffr



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