Support Engineer

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China IO Tech Solutions Full time

Key Responsibilities

  • Support daily trading operations for High Touch & Low Touch Cash Equities and F&O desks.
  • Perform early morning exchange connectivity checks and provide Asia exchange support when needed.
  • Manage OMS/EMS and middleware systems.
  • Execute mandatory exchange-driven upgrades.
  • Deploy software upgrades and collaborate with infrastructure teams to set up exchange and broker connectivity.
  • Participate in weekend OMS/EMS exchange testing, including both internal and external activities.

Requirements

  • Bachelor's degree in IT, Computer Science, or related fields.
  • 5–8 years of experience in a broker/dealer environment with expertise in OMS/EMS trading systems.
  • Strong knowledge of Cash Equity trading in DMA/DSA, Agency, and Program Trading environments.
  • Familiarity with exchange rules in Asian markets (HK/CONNECT/JP/KR/SG/TW/AU/IN/ID).
  • Understanding of trade flow systems for DMA/DSA trade booking, especially in ID markets like CONNECT, Korea, Taiwan, and India.
  • Hands-on experience with HKEX projects and exchange-driven activities.
  • Proficiency in system monitoring tools such as Kibana, Grafana, Logstash, Elasticsearch, and ITRS.
  • Self-motivated and capable of working independently.
  • Comfortable handling high-pressure trade support functions on the trading floor.
  • Strong communication skills and ability to work with vendors and traders.

Additional Skills

  • Understanding of SWAP, Futures & Options in DMA & DSA order flows.
  • Familiarity with SRE models.
  • Basic knowledge of FIX protocol (a plus).
  • Experience with change and incident management tools (e.g., ServiceNow) and enterprise messaging systems (e.g., Tibco, Solace).
  • Knowledge of Oracle (user level), SQL, and stored procedures.


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