Head of Usage and Rewards

1 month ago


Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full time
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Unsecured Lending & Payment
Wealth and Personal Banking
We are currently seeking a high caliber professional to join our department as Head of Usage and Rewards
Principal responsibilities
  • Formulate and implement effective and sound Card Usage strategies and actions to achieve the growth targets and increase market share.
  • Take the lead in identifying, structuring, and implementing new strategic partnership to drive values to Card customers and partners.
  • Identify and capitalize on new business opportunities arising from the evolving market landscape in Cards and Payments industry.
  • Own and lead the Cards Rewards proposition and customer platforms and drive new capabilities and enhancements to foster customer loyalty development, with the accountability to balance rewards cost and profitability.
  • Development of customer-led solutions, pricing and functions/ features across card and reward programme as they evolve.
  • Drive digital innovation on card usage and rewards and develop a compelling loyalty platform to drive customer engagement and satisfaction.
  • Liaise with Cards Associations and payment service partners to provide customized business solutions and support to build win-win relationships.
Requirements
  • Degree holder or above in Business Administration, Economics, Marketing and related disciplines
  • Senior management experience in Banking or Cards and Payments products development and portfolio management
  • Strong acumen in Cards and Payments business dynamics with solid experience in managing and growing a sizable portfolio
  • Strong commercial judgment with a proven track record of bringing new customer solutions and innovations to generate portfolio growth
  • Proven experience in partnership and rewards proposition management
  • Sound awareness and knowledge about the use of data analytics and customer behavior
  • Highly motivated, fast-paced, and possession of strong interpersonal, as well as written and verbal communication skills
  • Experience to lead a team of professionals
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
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