LOJEL | Head of Global Retail

2 weeks ago

hong kong, Hong Kong SAR China LOJEL Full time

WHO WE ARE
Let Our Journeys Enrich Life
Carry essentials exist to make movement a worry-free experience, allowing us to focus on the bigger picture of our journeys. Today's industry brands are exhibiting a growing disconnection from the deeper purpose of movement, seen in standard-fare products that neither challenge norms nor present new solutions that facilitate better mobility.
LOJEL is about refocusing on how people move, but more importantly, why: connection. Putting the purpose of our journeys at the forefront of the discussion opens up opportunities for innovation. This process of discovery is what lets us empower people to move better and focus on what truly matters.
Our mission is to spark the human connections that make the world a better place—by empowering people’s journeys with thoughtful carry essentials for travel and everyday movement. We are Driven By Diversity, Intentional By Design and Purposely Positive—core values upholding our ultimate goal to inspire movement within communities and across the globe.
LOJEL is an international carry essentials brand—founded in Japan in 1989, currently headquartered in Hong Kong with teams in North America, Europe, and the Asia Pacific—and is sold in 15 territories across the globe.

SUSTAINABILITY AT LOJEL
At LOJEL, we're committed to driving positive change. We recognize the challenges our world faces, particularly with the looming climate crisis. The future is uncertain, and as a forward-thinking brand, we're dedicated to taking action.
Sustainability is at the core of our mission. By 2026, we aim to achieve B Corp certification, becoming climate neutral, and ensuring that 50% of our products are crafted from recycled or sustainable materials. To achieve these goals, we're building a team that's ready to take on this challenge head-on. Join us in making a meaningful impact on our planet while embracing a rewarding career at LOJEL.

ABOUT THE JOB
This role is focused on high-level strategy, global oversight, and coordination of retail operations, including both our own stores and third-party resellers. The ideal candidate will have extensive experience in retail management at a global level, strong business acumen, and the ability to lead a diverse, international team.

ABOUT THE ROLE

  • Strategic Leadership and Global Oversight:
    • Develop and implement a global retail strategy that aligns with LOJEL’s business objectives.
    • Oversee the overall performance of retail operations, ensuring consistency with brand standards and financial goals.
  • Financial Planning and Analysis:
    • Collaborate with the Finance Department and regional GMs to create and manage budgets, forecasts, and financial plans for global retail operations.
    • Provide high-level analysis of retail sales performance, identifying trends, opportunities, and areas for improvement.
  • Global Retail Coordination:
    • Coordinate with regional retail teams to ensure alignment with global strategies and standards.
    • Facilitate communication and best practice sharing among regions to optimize overall retail performance.
  • Customer Experience and Brand Alignment:
    • Collaborate with Customer Success teams and oversee initiatives to enhance customer experience and satisfaction across all retail channels.
    • Ensure global retail operations uphold and reflect LOJEL’s brand values and standards.
  • Marketing and Promotional Strategies:
    • Collaborate with the Marketing and Sales departments to develop and implement effective global retail marketing and promotional strategies.
    • Oversee the development of an annual in-house promotion calendar and marketing collateral for global retail initiatives.
  • Product and Merchandising Strategy:
    • Guide the global merchandising strategy, including product assortment, presentation, and pricing in retail.
    • Work closely with the Design and Visual Merchandising roles to ensure retail environments are engaging and aligned with brand standards.
  • Team Leadership and Development:
    • Lead and mentor the global retail management team, fostering a culture of excellence, innovation, and continuous improvement.
    • Ensure effective training and development programs are in place for retail staff globally.
  • Stakeholder Management:
    • Liaise with key stakeholders within the company, including Finance, Marketing, Success, Key account management, and Product teams.
    • Represent the retail division in executive meetings and strategic planning sessions.
  • Apply and support related sustainability initiatives.

YOUR CORE SKILLS & EXPERIENCE

  • Demonstrated ability to develop and execute successful global retail strategies.
  • Strong financial acumen and experience in budgeting, forecasting, and retail analytics.
  • Excellent leadership, communication, and cross-cultural management skills.
  • Proven track record in enhancing customer experience and driving retail innovation.
  • Awareness and ability to apply ESG related initiatives.
  • Prior experience in sustainability related projects or in sustainable companies is an advantage.

REQUIREMENTS

  • Bachelor’s or Master’s degree in Business Administration, Retail Management, or a related field.
  • Minimum of 5 years of experience in retail management, with significant experience in global or multi-regional roles.

WHAT YOU'LL GET

  • 20 Annual Leave Days
  • Medical and Dental Insurance
  • LOJEL friends & family discount year-round
  • & much more…

Our company is a signatory to the Racial Diversity and Inclusion Charter for Employers of the Equal Opportunities Commission

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