Agency Operations, Specialist

4 weeks ago

Hong Kong, Hong Kong SAR China AIA International Limited. Full time
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

To assist the Supervisor to manage the overall operations of the Management Support/Agency Operations Team so as to provide efficient and quality support to agency, Agency Business Development Department, management & internal departments

Roles and Responsibilities:

Routine Operations (70%)
  • Assist the Manager to supervise the team to provide timely, accurate and adequate administrative support, including but not limited to agency administrative staff code maintenance, AIG Protector Enrollment, MDRT registration etc. to agency on different aspects as assigned by management.
  • Perform appeal management for agent benefits, contests and conventions; recommend appeal decision for management endorsement as well as to prepare & review related statistics for management review
  • Handle agent's related complaints as well as HKFI/ IA/ MPFA correspondence, etc. and liaise with Agency Business Development Teams and related departments on agency compliance related tasks/case investigation and to maintain case record and report
  • Participate in company/agency events/special task force/projects as assigned with regards to agency business development's initiatives, business/agency related events, etc.
  • Manage and coordinate the projects assigned by immediate manager
  • Perform job rotation when and as required
  • Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements
Agency Admin Transformation (20%)
  • Actively take part in departmental transformation project, review and provide recommendations to streamline and eliminate non-value added workflows/procedures to improve efficiency and accuracy as well as assist to establish documented workflows/procedures
Staff Management (10%)
  • Assist Team Manager to supervise teammate's job performance, provide guidance, coaching & training to them; skill transfer to uplift their skills and knowledge to groom them and ensure business continuity
Minimum Job Requirements:

Education & Experience
  • University graduated in any discipline
  • Minimum 6 years' relevant working experience in insurance industry, preferably in areas of agency administration and/ or sales support
Specific Skills
  • Proficient in MS Office
  • Highly motivated, flexible and adapt to change easily
  • Challenge status-quo, attentive to details and willing to change
  • Good problem solving, organizing, analytical, time management as well as interpersonal and communication skills
  • A good team player, enthusiastic and pursue for excellence
  • Good command of both spoken and written English and Chinese
Others:
  • You are required to obtain relevant license if your job involves in regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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