Insurance Operations Specialist

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

AIA International Limited is seeking a skilled Insurance Operations Specialist to join its Marketing, Distribution & Partnership team. This role plays a vital part in advancing the company's movement towards creating a healthier, more sustainable future for everyone.

Job Overview

This specialist will assist the Supervisor in managing the overall operations of the Management Support/Agency Operations Team. Key responsibilities include providing efficient and quality support to agencies, assisting with routine operations, agency admin transformation, and staff management.

Key Responsibilities:
  • Assist the Manager in supervising the team to provide timely, accurate, and adequate administrative support to agencies on different aspects as assigned by management.
  • Perform appeal management for agent benefits, contests, and conventions, recommend appeal decisions for management endorsement, and prepare/review related statistics for management review.
  • Handle agent-related complaints and HKFI/IA/MPFA correspondence, liaise with Agency Business Development Teams, and maintain case records and reports.
  • Participate in company/agency events/special task force/projects assigned regarding agency business development initiatives and business/agency-related events.
  • Manage and coordinate projects assigned by the immediate manager.
  • Perform job rotation when required.
Requirements:
  • University graduate in any discipline.
  • Minimum 6 years' relevant working experience in the insurance industry, preferably in areas of agency administration and/or sales support.
Preferred Skills:
  • Proficient in MS Office.
  • Highly motivated, flexible, and adaptable to change.
  • Good problem-solving, organizing, analytical, time management, and interpersonal skills.
  • Good command of both spoken and written English and Chinese.

The successful candidate can expect an estimated salary range of $HKD 60,000 - $80,000 per annum, depending on qualifications and experience. AIA International Limited offers a competitive remuneration package, including bonuses and benefits, to attract and retain top talent.



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