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Director of Services

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time


Key Responsibilities

  • Store-Level Infrastructure Management
  1. Oversee the planning, design, and implementation of IT infrastructure in retail locations.
  2. Ensure that all store-level systems (e.g., POS systems, network devices, in-store servers) are properly integrated and maintained.
  3. Develop and enforce standards and best practices related to physical and digital infrastructure setups.
  • ITIL Service Management
  1. Lead the IT service management functions by implementing ITIL processes and fostering a culture of continuous service improvement.
  2. Develop, monitor, and report on Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and standard operating procedures.
  3. Ensure that incident, problem, change, and release management processes are robust and continuously optimized.
  • Strategic Planning & Execution
  1. Develop and maintain an infrastructure roadmap in alignment with overall IT and business strategies.
  2. Manage the evaluation, adoption, and integration of emerging technologies to maintain competitive service standards.
  3. Ensure alignment between IT infrastructure projects and business growth objectives.
  • Team Leadership & Vendor Management
  1. Lead, mentor, and develop a high-performing team responsible for store-level IT support.
  2. Establish strong vendor relationships and manage contract negotiations to support infrastructure initiatives.
  3. Oversee budget planning and financial management for infrastructure projects and operational expenses.
  • Service Quality & Security Oversight
  1. Ensure that all infrastructure setups comply with industry standards, security protocols, and regulatory requirements.
  2. Collaborate with cross-functional teams to troubleshoot issues and implement proactive measures to reduce downtime.
  3. Act as the primary liaison between IT and business units to ensure that service delivery meets or exceeds expectations.

Qualifications & Experience

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Significant experience in IT infrastructure management within a multi-location or retail environment.
  • Proven track record of managing large-scale infrastructure projects and leading IT service management initiatives.
  • Hands-on experience with ITIL frameworks; ITIL certification (Intermediate/Expert) is strongly preferred.
  • In-depth understanding of enterprise-grade infrastructure components, including networks, servers, cloud, and on-premises solutions.
  • Demonstrated ability to architect and implement store-level IT systems, ensuring seamless integration and high availability.
  • Strong strategic thinking with the capacity to align IT initiatives with broader business objectives.
  • Excellent team leadership, communication, and stakeholder management skills.
  • Ability to manage multiple projects and prioritize in a fast-paced, dynamic environment.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Sedrick Chan at resume@pinpointasia.com and put Infrastructure & Services Director - Leading Enterprise in the subject header.

Data provided is for recruitment purposes only.
                     _________________________________________________________

Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License #75905) 

We are also seeking top-calibre candidates for the following exciting roles:
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2) Site Reliability Engineer - Quantitative Trading Firm
3) Digital Strategy and Innovation Business Analyst - International Financial Institution