Director of Services
1 day ago
Key Responsibilities
- Store-Level Infrastructure Management
- Oversee the planning, design, and implementation of IT infrastructure in retail locations.
- Ensure that all store-level systems (e.g., POS systems, network devices, in-store servers) are properly integrated and maintained.
- Develop and enforce standards and best practices related to physical and digital infrastructure setups.
- ITIL Service Management
- Lead the IT service management functions by implementing ITIL processes and fostering a culture of continuous service improvement.
- Develop, monitor, and report on Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and standard operating procedures.
- Ensure that incident, problem, change, and release management processes are robust and continuously optimized.
- Strategic Planning & Execution
- Develop and maintain an infrastructure roadmap in alignment with overall IT and business strategies.
- Manage the evaluation, adoption, and integration of emerging technologies to maintain competitive service standards.
- Ensure alignment between IT infrastructure projects and business growth objectives.
- Team Leadership & Vendor Management
- Lead, mentor, and develop a high-performing team responsible for store-level IT support.
- Establish strong vendor relationships and manage contract negotiations to support infrastructure initiatives.
- Oversee budget planning and financial management for infrastructure projects and operational expenses.
- Service Quality & Security Oversight
- Ensure that all infrastructure setups comply with industry standards, security protocols, and regulatory requirements.
- Collaborate with cross-functional teams to troubleshoot issues and implement proactive measures to reduce downtime.
- Act as the primary liaison between IT and business units to ensure that service delivery meets or exceeds expectations.
Qualifications & Experience
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Significant experience in IT infrastructure management within a multi-location or retail environment.
- Proven track record of managing large-scale infrastructure projects and leading IT service management initiatives.
- Hands-on experience with ITIL frameworks; ITIL certification (Intermediate/Expert) is strongly preferred.
- In-depth understanding of enterprise-grade infrastructure components, including networks, servers, cloud, and on-premises solutions.
- Demonstrated ability to architect and implement store-level IT systems, ensuring seamless integration and high availability.
- Strong strategic thinking with the capacity to align IT initiatives with broader business objectives.
- Excellent team leadership, communication, and stakeholder management skills.
- Ability to manage multiple projects and prioritize in a fast-paced, dynamic environment.
If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Sedrick Chan at resume@pinpointasia.com and put Infrastructure & Services Director - Leading Enterprise in the subject header.
Data provided is for recruitment purposes only.
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