Current jobs related to Officer, Participant Service - Hong Kong, Central and Western District - Hong Kong Exchanges and Clearing Limited

  • Officer, Customer Services

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...

  • Counter Services Trainee

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Reporting to the Branch Manager and Assistant Branch Manager, you will be responsible for handling counter transactions and assisting in back office duties.You will also provide quality customer services and promote our Retail Banking products to the customers. Qualifications and Attributes: Secondary education or attain the HKDSE Enthusiastic in promoting...

  • Service Officer

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

  • Client Service Officer

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

    Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...

  • Officer, Policy Administration

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Officer, Policy Administration (General Insurance) Post Date 24/12/2024 Division General Insurance Department/Branch Underwriting & Policy Admin (DSI) Process instructions from handlers and issue policy with related documents in a timely and accurate manner in day-to-day operations. Main Responsibilities: Handle policy documents for new business,...

  • Officer, Depository Services

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

    Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...

  • Financial Services Risk Control Officer

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China ACCA Careers Full time

    We are looking for a Financial Services Risk Control Officer to join our team in ACCA Careers. As a key member of our team, you will be responsible for identifying and controlling daily operation risk in our Treasury Settlement department.Key responsibilities include managing daily operations, ensuring smooth execution of trades, reviewing procedure manuals,...

  • Service Engineer

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China WKK ENGINEERING SERVICE LTD Full time

    Requirements:Diploma in Engineering studies or related disciplines1 year of working experience in technical support / engineering service fieldPractical experience in SMT is an advantageFamiliar with MS Office and AutoCADGood troubleshooting, problem-solving, communication, and analytical skillsAble to work independently and proactivelyDaily travel to...

  • Senior Officer/ Officer, Credit Risk Modelling

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    To participate in development, implementation, validation and enhancements of credit risk analytics tools to Corporate Banking, Retail Banking and Treasury. This would include IFRS 9 ECL models and internal credit scorecards for the purpose of risk quantification, internal risk management and regulatory compliance. Main Responsibilities: Design, formulate...

  • Clerical and Administrative Services Officer

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    This is a fantastic opportunity to join the International Executive Service Corps as an administrative assistant supporting our operations under Operations. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our activities.Your responsibilities will include:Providing administrative support to the Operations...

  • Senior Building Services Coordinator

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Yip Service Company Limited Full time

    We are seeking a highly skilled Engineering Manager - Buildings to join our team at Hong Yip Service Company Limited.The ideal candidate will have a degree in Electrical Engineering, Mechanical Engineering, or a related field and at least 3 years' experience in building services, repair & maintenance.Responsibilities include managing and assigning work...

  • Senior Officer

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Senior Officer / Assistant Manager, Customer Services (Corporate Banking) Post Date 04/12/2024 Division Corporate Banking Department/Branch Marketing You will be responsible for providing administrative support to marketing teams related to customer service, handling deposit creation & rollover, account opening, conducting company searches, AML checking...

  • Financial Services Assistant

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Job SummaryWe are looking for a Counter Services Representative to join our team. The successful candidate will be responsible for handling counter transactions and assisting in back office duties.Key Responsibilities:Handling counter transactionsAssisting in back office dutiesProviding quality customer servicePromoting Retail Banking productsRequirementsTo...

  • Manager, Management Information Services

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Manager, Management Information Services Post Date: 24/12/2024 Division: Financial Control Department/Branch: Management Information Services Responsibilities: Provides support to business units on management information required to drive the business. Prepares management reports in accordance with the stipulated timetable, including monthly flash and final...

  • Counter Services Representative

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    About the RoleThis is an exciting opportunity for a Financial Services Assistant to join our team. As a Financial Services Assistant, you will play a key role in supporting our front-line staff and providing exceptional customer service.Your primary responsibilities will include:Assisting with counter transactions and back office dutiesProviding advice and...

  • Service Centre Officer

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

    Career Opportunities: Service Centre Officer / Service Centre Officer (Overnight) (171478) Requisition ID: 171478 - Posted in Hong Kong SAR - Island Shangri-La, Hong Kong - Rooms - Permanent We are looking for a Service Centre Officer / Service Centre Officer (Overnight) based at Island Shangri-La, Hong Kong As a Service Centre Officer / Service Centre...

  • Program Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Office of Service-Learning, Lingnan University Full time

    Company OverviewLingnan University's Office of Service-Learning embodies the institution's motto, 'Education for Service,' by merging rigorous academic study with meaningful community service and reflection. This pedagogy enhances student learning and personal growth while providing reciprocal benefits to both participants and the community.The office...

  • Customer Service Representative

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Job Summary: We are seeking a highly motivated and organized Senior Officer to provide administrative support to our marketing teams related to customer service. About the Role: The successful candidate will be responsible for handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as handling customer...

  • Senior Building Services Manager

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Yip Service Company Limited Full time

    Hong Yip Service Company Limited is committed to providing top-notch maintenance services to our clients. As a key member of our team, the Maintenance Engineer will be responsible for coordinating with various stakeholders to ensure seamless execution of maintenance works.The ideal candidate will possess excellent communication skills, both written and...

  • Guest Services Officer

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental, Hong Kong is looking for a Guest Services Officer to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. About the job Based at the Mandarin...

Officer, Participant Service

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

Company Introduction:

We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:
We are seeking a dedicated and client-focused Contract Participant Service Officer to join our team. The successful candidate will be responsible for providing exceptional enquiry support to participants in the cash and derivative markets. This role involves handling phone and email inquiries with professionalism and empathy, addressing complaints and dissatisfactions promptly, and liaising with other departments to resolve daily operational issues efficiently.

Job Duties:

Responsibilities:

  • Provide phone and email enquiry support for cash and derivative markets.
  • Handle complaints or dissatisfactions from participants.
  • Liaise with other departments on daily operational problems when required. Refer suggestions and complaints to related departments for comments and actions. Handle security voice file maintenance request and broadcast messages to ensure correctness of the source information and monitor timely update of records
  • Consistently identify process improvement opportunity and drive change.
  • Conduct internal and external training on our service or new product if necessary.
  • Undertake other ad hoc tasks as assigned by supervisor
Requirements:
  • University Degree, preferably in Finance / Business Administration or related disciplines
  • At least 1-2 years' relevant experiences in securities firms or well-established financial institutions. Preferably in client service area or call center.
  • Basic knowledge on custody and derivative is preferred. (E.g. CCASS settlement, corporate action)
  • Professional phone manner especially when handing difficult conversation.
  • Good command of written and spoken English and Chinese; proficiency in Putonghua will be an advantage
  • Conversant PC skills including MS Word / Excel /PowerPoint /Access/ Sharepoint
HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location:
HKEX - Exchange Square

Shift:
Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours:
40

Worker Type:
Contract