Associate - General Banking Service (Corporate Banking)

8 hours ago


Hong Kong, Hong Kong SAR China ALL-STAR AGENCY Full time

Overview:

We are assisting our banking client in their search for an Associate in the General Banking Service team, focusing on customer service for their Corporate Banking clients. This role is vital for managing customer inquiries and ensuring a high level of service.

Key Responsibilities:

  • Handle customer inquiries via phone calls and emails, providing timely and accurate responses to address their needs.
  • Assist customers with issues related to electronic banking, troubleshooting problems, and providing solutions.
  • Monitor and follow up on the status of transactions, ensuring customers are kept informed throughout the process.
  • Build and maintain strong relationships with corporate clients, understanding their requirements and delivering exceptional service.
  • Maintain accurate records of customer interactions and transactions for future reference and reporting purposes.
  • Work closely with internal teams to resolve customer issues and enhance the overall customer experience.

Requirements:

  • Degree holder in Business, Finance or relevant disciplines
  • 1-2 years of experience in the banking or financial industry, with a focus on customer service.
  • Strong command of written and spoken English and Chinese, with proficiency in Mandarin.
  • Excellent communication and interpersonal skills to effectively engage with clients.
  • Problem-solving skills and the ability to work under pressure in a fast-paced environment.
  • Proficient in using banking software and MS Office applications.

If you are passionate about customer service and have the experience to support corporate banking clients, please submit your CV to Raymond Cheung for consideration. We look forward to hearing from you


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