Team Leader

7 days ago

Hong Kong, Hong Kong SAR China KPMG Full time
KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients' needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you'll translate insights into action and reveal opportunities for all-our teams, our clients and our world.

Service Line Overview

KPMG Managed Services brings together the firm's subject matter expertise, proprietary technology and tools and deep operations capability to provide an innovative and cost effective solution for clients seeking to outsource either a one-off remediation or an ongoing BAU process. We operate across multiple industries, geographies and processes and have particular experience in complaint handling, claims processing and client due diligence.

Key Responsibilities
  • Effective leadership of the team through the use of appropriate performance and line management on technical and non-technical aspects of their role.
  • Ensure that Managed Services principles are applied to team to deliver successful and well-controlled outcomes.
  • Work with Project Lead to ensure team is resourced with sufficient well-trained and well-motivated staff performing to their potential in line with current and predicted operational needs throughout the lifecycle of the project and in line with changing requirements.
  • Work with Project and subject matter experts to identify training needs and arrange coaching as required to ensure all team members achieve and maintain competency level.
  • Act as a contact for client relationship activities and on occasion provide input, preparation and support to reporting as appropriate.
  • Maintenance of Service Levels in team, ensuring the client's interest is protected at all times in complying with statutory regulations and legislation whilst delivering on Managed Services and wider KPMG goals.
  • Liaison with experts and stakeholders from within the Firm to achieve exceptional quality standards across the team, including subject matter experts and proprietary technology owners.
  • Ensure appropriate controls are in place and validated so that potential risk to the Firm is minimised. Report issues of concern to project lead as appropriate.
  • Through team and self, initiate and promote improvements to processes and techniques to achieve higher levels of efficiency and to maximise productivity gains.
Experience & Background
  • Min 2 years in an operational environment, where at least 1 year has been spent at a team manager/leader level with responsibility for small teams (up to 10) (essential).
  • Demonstrable experience of managing a team within a complex operation
  • Awareness of the AML/CDD regulation and other relevant legislation, procedures and processes (desirable).
  • Background in Financial services industry, with exposure to remediation, complaint handling and claims processing (desirable).
  • People management skills with focus on engagement, feedback, coaching & development.
  • Strong verbal and written communication skills.
  • Analytical and problem solving skills allied to the ability to use information to generate solutions to benefit the business.
  • Results driven with strong planning and organising skills.
About KPMG

At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.

We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients to help them achieve their ESG goals. View Our Impact Plan to learn more about our ESG commitments and progress across four key pillars - Governance, People, Planet and Prosperity - and how we make a positive impact on our people, environment and society.

We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information.

You acknowledge and agree that all personal information hereby provided regarding yourself will be used by KPMG China for its candidate selection purposed only. KPMG China collects, uses,

processes, and retains your personal information in accordance with KPMG China's Online Privacy Statement and/or KPMG China Privacy Statement (collectively " Privacy Statement"). During the recruitment process, KPMG China may need to store personal information of candidates in a designated third-party application tracking platform.

If you have any questions regarding the information you provided in the form or your job application in general, please contact KPMG China's HR personnel in the location where your application is submitted [ see here ].

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