Retail Operations Manager
7 days ago
Our client, a state-owned duty-free company with presences around the world, is looking for an experienced Retail Operations Manager (cosmetics) to join their expanding team in Hong Kong.
Job Description- Manage all aspects of Operations and front-line staff management.
- Participate in new retail BU operations procedure and control setup.
- Lead, develop and manage operations team to achieve company targets in sales, pillar planning, service standards, and other regular and ad-hoc objectives.
- Drive operational excellence and deploy best practices across all operation aspects to meet or exceed business targets as well as customer satisfaction.
- Drive operations manpower planning, coach and energize a large team of front-line staff to provide excellent service and maximize business results; build good platforms for their career advancement and development.
- Drive an all-rounded business development plan from product assortment, pricing, promotion, inventory and warehouse management to retail operations.
- Oversee sales and operational planning process, and monitor implementation.
- Formulate proper sales strategies and drive sales.
- Minimize operating costs and optimize operating resources through effective process management.
- Collaborate with internal departments and contribute to the effective implementation of sales activities, business promotion initiatives and merchandising plans at shop level.
- Analyze store daily performance with insights to propose short/long term initiatives.
- Degree holder or above.
- At least 8 years relevant experience, including 5 years at operation management level in retail; experience in managing beauty and cosmetics store is an advantage.
- Strong leadership, problem-solving and decision-making skills.
- Energetic and outgoing personality.
- Strategic mindset, passionate about work, creative, and detail-oriented.
- Excellent interpersonal skills.
- Team player, self-motivated, independent and able to multitask under pressure.
- Good planning skills, organized with strong numerical sense and business acumen.
- Good command of written and spoken English and Chinese; fluency in Mandarin is a plus.
- Base in store and work on shift hours.
- Candidate with less experience will be considered for the Assistant Operations Manager position.
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