Retail Operations Manager

7 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Our client, a state-owned duty-free company with presences around the world, is looking for an experienced Retail Operations Manager (cosmetics) to join their expanding team in Hong Kong.

Job Description
  • Manage all aspects of Operations and front-line staff management.
  • Participate in new retail BU operations procedure and control setup.
  • Lead, develop and manage operations team to achieve company targets in sales, pillar planning, service standards, and other regular and ad-hoc objectives.
  • Drive operational excellence and deploy best practices across all operation aspects to meet or exceed business targets as well as customer satisfaction.
  • Drive operations manpower planning, coach and energize a large team of front-line staff to provide excellent service and maximize business results; build good platforms for their career advancement and development.
  • Drive an all-rounded business development plan from product assortment, pricing, promotion, inventory and warehouse management to retail operations.
  • Oversee sales and operational planning process, and monitor implementation.
  • Formulate proper sales strategies and drive sales.
  • Minimize operating costs and optimize operating resources through effective process management.
  • Collaborate with internal departments and contribute to the effective implementation of sales activities, business promotion initiatives and merchandising plans at shop level.
  • Analyze store daily performance with insights to propose short/long term initiatives.
Job Requirements
  • Degree holder or above.
  • At least 8 years relevant experience, including 5 years at operation management level in retail; experience in managing beauty and cosmetics store is an advantage.
  • Strong leadership, problem-solving and decision-making skills.
  • Energetic and outgoing personality.
  • Strategic mindset, passionate about work, creative, and detail-oriented.
  • Excellent interpersonal skills.
  • Team player, self-motivated, independent and able to multitask under pressure.
  • Good planning skills, organized with strong numerical sense and business acumen.
  • Good command of written and spoken English and Chinese; fluency in Mandarin is a plus.
  • Base in store and work on shift hours.
  • Candidate with less experience will be considered for the Assistant Operations Manager position.
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