Global IT Operations Manager

2 weeks ago

Hong Kong Island, Hong Kong SAR China Corporate Travel Management (CTM) Group Full time

At CTM, the security of our employees and candidates is a priority. We will contact candidates with official CTM channels: email addresses with the domain '@travelctm.com' and WhatsApp number +852 9170 3571.

ABOUT CTM

Corporate Travel Management (CTM) is an award-winning global provider of innovative and cost-effective travel solutions spanning corporate, events, leisure, loyalty and wholesale travel. The company's proven business strategy is underpinned by personalised service excellence supported by market leading technology solutions which deliver a return on investment to our customers. Headquartered in Australia with its Asia head office in Hong Kong, the company provides local service solutions to customers of all sizes across the world including Hong Kong, Singapore, China, Taiwan and Japan in Asia.

ABOUT THE ROLE

The Global IT Operations Manager manages global operations in support of the regional business delivery. Implement architectures and procedures to ensure services delivery, their underlying infrastructure adhere to and supports the implementation of capacity and availability management.

The Global IT Operation Manager documents and implements new standards and procedures, with appropriate support and training to all regional Service Management employees.

KEY RESPONSIBILITIES

  • Deliver expert knowledge and advice across the portfolio of services provided by SID Services.
  • Track performance against key measures and provide regular updates to all stakeholders.
  • Align regional IT infrastructure with global standards and CTM business objectives.
  • Oversee the maintenance and upgrade of cloud, IT systems, networks, and infrastructure.
  • Ensure the security standards for IT systems and data is adhered to.
  • Manage escalated service requests and incidents, ensuring timely resolution.
  • Implement and follow ITIL best practices.
  • Define and manage service level agreements (SLAs).
  • Collaborate with other IT teams for incident management, root cause analysis, and long-term solutions to recurring issues.
  • Continuously improve IT Operation processes.
  • Perform any ad-hoc duties or projects assigned by management.

SKILLS AND EXPERIENCE

  • Bachelor's degree in information technology, Computer Science, related field or 5+ years of relevant industry experience.
  • Strong problem-solving and analytical skills.
  • Effective communication skills, both written and verbal.
  • Excellent command of the English language, both written and verbal, is essential for effective communication with global stakeholders.
  • Ability to manage multiple priorities and work under pressure.
  • Technical proficiency in relevant IT infrastructure and service desk tools.
  • Understanding of customer service principles and practices.
  • Familiarity with service desk software and tools.
  • Knowledge of project management methodologies.
  • Experience in IT Operation Management, Senior Systems Engineering or a similar role.
  • Experience with ITIL or similar IT service management frameworks.
  • Experience in cloud platforms.
  • Experience in Identity Management, Networking, Server Management and Infrastructure Management.

Why CTM?

CTM offers a strong, established, and sustainable work environment which will support your career development and wellbeing.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Travel Arrangements

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