Principal Cloud ERP Consultant/ Lead

4 days ago

Hong Kong Island, Hong Kong SAR China Oracle Full time

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Responsibilities:

  • Proactively working with CSS customers to ensure their successful deployment of Fusion ERP Cloud.
  • Providing assistance to service delivery team in critical situations as requested.
  • Tasks include daily service support, financial module maintenance support, customization development, function enhancement, and financial module setup and operation training.
  • Forming effective professional relationships with Oracle Technical Account Managers, Oracle Solution team, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.
  • Respond and resolve service requests within Key Performance Indicator targets.
  • Developing high quality, standard deliverables and methods to promote efficient service delivery.
  • Researching and responding to technical inquiries from customers.
  • Maintaining an up-to-date and in-depth knowledge of new products released in the market.
  • Maintaining product expertise within own area of specialization.
  • Contributing to the continuous development of the team.

Qualifications:

  • B.A./B.S. in a technical field or equivalent experience required.
  • Minimum 10 years IT experience, at least 8 years solid experience in Oracle E-business Suite and Fusion cloud Financial modules.
  • Mainly work in Financial modules; experience with Manufacturing & HR modules will be an additional advantage.
  • Solid experience and deep knowledge of Fusion ERP cloud; experience in Oracle E-business Suite R12 is definitely an advantage.
  • Experienced in the implementation and development of Oracle Fusion ERP, including Fusion Cloud financial module implementation and data integration.
  • Strong PL/SQL and Integration development skills are an additional advantage.
  • Fluent in English and Cantonese, with Mandarin speaking as an advantage.
  • Proven team and people management experience.

Personal Specification:

  • Proven success in working on own initiative and managing client/end user expectations.
  • Strong troubleshooting skills.
  • Excellent problem solving and analytical skills.
  • Ability to work under pressure in escalated situations.
  • Excellent written and verbal communication skills.
  • Self-motivated and resourceful.
  • Ability to work as a team player as well as on own initiative.
  • Oracle Certified Professional qualification is definitely an advantage.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in the area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience with 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting and Information Technology

Industries

IT Services and IT Consulting, Information Services, and Software Development

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