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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role delivers quality customer service professionally and efficiently via resolving customers and agents enquiries throughout the entire sales and customer journey. It also contributes to the sales through effective renewal underwriting and handling new quotations of General Insurance Personal Lines productsJob Responsibilities
Handle enquiries from agents / customers across different channels such as electronic platform, inbound / outbound call, and walk-in Resolve agents / customers dissatisfaction professionally and build long-term trust with agents / customers during case handling. Contribute to the sales and manage portfolio through effective renewal underwriting and handling new quotations Provide agents with quality services to facilitate new sales, and participate in the development of effective tools to facilitate holistic sales journey with ease from selling to policy administration Assist in implementing customer retention initiatives so as to retain renewal business and improve customer experienceJob Requirements
Form 6 or above, professional insurance qualification or having passed IIQE Paper I, II & III, is preferred, 1-2 years of working experience, preferably in general insurance Experience in customer services and/or call centre Good command of spoken and written Chinese and English-
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