Senior Sales Manager, MICE

2 weeks ago

Hong Kong, Hong Kong SAR China W Hotels Full time

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business opportunity.

• Responds to incoming group/catering opportunities for the property that are outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales revenue.

• Develops effective group/catering sales plans and actions.

• Designs, develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as significant customer expectations.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

• Manages and develops relationships with key internal and external stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked generating proposal, writing contract, customer correspondence).

  • Sales Manager

    1 month ago

    Hong Kong, Hong Kong SAR China Shangri-La Full time

    We are looking for someone who has: University graduate in Hospitality Management, Events Management or other related disciplines A minimum of 5 years of relevant hotel sales experience in travel markets and MICE Experience in account maintenance and development of new accounts Pleasant personality with strong communication and negotiation...

  • Manager - Sales - Corporate Office

    2 weeks ago

    Hong Kong, Hong Kong SAR China Langham Hospitality Group Full time

    Job Summary . Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts , Cordis Hotels and Resorts and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. Key...

  • Assistant Manager, Event Sales

    3 weeks ago

    Hong Kong, Hong Kong SAR China West Kowloon Full time

    M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold...

  • Senior Manager/Manager

    1 month ago

    Hong Kong, Hong Kong SAR China City University of Hong Kong Full time

    Duties Reporting to the Associate Director of Campus Development, the appointee should be a qualified structural engineer who will play a key role in various capital, operation and property management projects from planning to implementation and delivery. Main duties include to: Monitor the progress and quality of works, and render advice on structural...

  • Senior Sales Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.we're partnering exclusively with a well-known European home/consumer appliance brand in finding a newly created Senior Sales Manager to further develop their sales and brand presence in Hong Kong. Reporting into the SVP of Sales the individual will be responsible in formulating sales strategies for the local market for online and offline...

  • APAC Senior Sales Manager

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    About the Company:We are collaborating exclusively with a renowned European food and confectionery brand to recruit a Senior Sales Manager. This role is pivotal in expanding the brand's presence and sales in the APAC region.About the Job:Formulating comprehensive sales strategies for brand growth in APACManaging distributors to ensure brand and sales...

  • APAC Senior Sales Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.we're partnering exclusively with a well-known European food & confectionery brand in finding a newly created Senior Sales Manager to further grow their brand presence and sales in the APAC region. The individual will be responsible in formulating sales and marketing strategies for respective countries and channels in the APAC region to...

  • Senior Sales Manager

    4 weeks ago

    Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.we're partnering exclusively with a well-known European home/consumer appliance brand in finding a newly created Senior Sales Manager to further develop their sales and brand presence in Hong Kong. Reporting into the SVP of Sales the individual will be responsible in formulating sales strategies for the local market for online and offline...

  • Acting Sales Manager

    4 days ago

    Hong Kong, Hong Kong SAR China HKT Full time

    Your new role   The job holder will play a key role of developing sales strategies to protect and grow the strategic accounts. Reporting to the AVP, he / she will play a key role of leading a small team of sales professionals to achieve the sales & KPIs targets and generate sales revenue for sustainable growth. The main responsibilities include but not...

  • Senior Manager, Global Sales Distribution

    4 weeks ago

    Hong Kong, Hong Kong SAR China Shangri-La Full time

    Shangri-La Group Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage. Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and...

  • Senior Sales Specialist

    1 week ago

    Hong Kong, Hong Kong SAR China Abbott Full time

    The position is responsible for the sales within a defined territory of pharmaceuticals products in our Established Pharmaceuticals Division.  Main Responsibilities: Organizes and implements selling activities in line with the plan for business in private sector Achieve or exceed annual and quarterly sales objectives through the use of professional...

  • Senior Sales Director

    4 weeks ago

    Hong Kong, Hong Kong SAR China Clearwater Analytics Full time

    Job Summary:  The Senior Sales Director is responsible for leading a team of quota carrying sales representativesto deliver quarterly and annual sales targets. They have deep domain knowledge of Clearwater and its products, as well as relevant industry domain expertise. They create and maintain senior level relationships with prospects, clients, and...

  • APAC Senior Sales Manager | Premium Food

    4 weeks ago

    Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.we're partnering exclusively with a well-known European food & confectionery brand in finding a newly created Senior Sales Manager to further grow their brand presence and sales in the APAC region. The individual will be responsible in formulating sales and marketing strategies for respective countries and channels in the APAC region to...

  • FX Sales Manager

    3 days ago

    Hong Kong, Hong Kong SAR China Ebury Full time

    Ebury is a hyper-growth FinTech firm, named in as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. FX Sales Manager / Head of Desk - Hong Kong office As a Senior Member of our Front Office team, the Head of...

  • Senior Sales Engineer

    4 weeks ago

    Hong Kong, Hong Kong SAR China Johnson Controls Full time

    What you will do This person will join the CONTROLS sales team in Hong Kong. She/he will help to develop new business opportunities, achieve yearly sales target, and build a network of industry contacts and influencers to act as a source for leads to meet and exceed customer requirements as well as to and attain or exceed company growth objectives. ...

  • Sales Manager

    1 month ago

    Hong Kong, Hong Kong SAR China China Mobile International Limited Full time

    Sales ManagerHeadquartersHKMobile Business PartnershipBusiness Development ManagementMiddleApplyStaff ApplicationResponsibilityAchieve sales & revenue targets by identifying and securing business opportunities from prospective customersIdentify and develop new business opportunities from global telecom carriersLiaise with parties in headquarter and overseas...

  • Senior Sales Manager, Proactive

    2 weeks ago

    Hong Kong, Hong Kong SAR China Sheraton Hotels & Resorts Full time

    JOB SUMMARY Provides total account management support for assigned property accounts. Executes the overall account strategy for assigned accounts to generate and maximize business for the property. Applies the principles of strategic account management. Partners with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive...

  • Senior Manager, HNW Sales Development, Brokerage Business

    4 weeks ago

    Hong Kong, Hong Kong SAR China Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Overseas Sales Manager

    1 month ago

    Hong Kong, Hong Kong SAR China Informa PLC Full time

    Job Description In charge of the overseas sales for Furniture China, Hotelex & Food China In charge of the China region sales for Food & Hospitality Series shows. Marketing campaign and customer services for all the above shows in Hong Kong China. Revenue generation through booth sales, digital sales, sponsorship/ advertisement, and fully integrated...

  • Account Manager, eLearning Sales

    4 weeks ago

    Hong Kong, Hong Kong SAR China HKT Full time

    Your Role Explore and develop market and sales potential in education sector; Promote HKT Education solutions and other products to schools in Hong Kong and Macau in order to achieve designated sales target and growth of new business portfolio; Proactively conduct territory strategic planning to increase penetration, customer satisfaction and...