Housekeeping Manager
5 months ago
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world. About Four Seasons Hotels and Resorts:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About Four Seasons Hotel Hong Kong:
In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world.
What you will do:
As the Housekeeping Manager, your role will be more operational in nature, focusing on the day-to-day management and supervision of the housekeeping department. Your main responsibilities include:
Leading and supervising the housekeeping team, including room attendants, housekeeping supervisors, and other staff members. Setting performance expectations, providing guidance and support, and fostering a positive work environment.
Overseeing the daily cleaning operations, ensuring that guest rooms, public areas, and back-of-house areas are cleaned and maintained to meet luxury standards. Monitoring cleanliness levels and taking prompt action to address any deficiencies.
Conducting daily inspections of guest rooms, suites, and public areas to ensure they are properly cleaned, well-maintained, and stocked with amenities. Implementing corrective actions for any identified issues and ensuring adherence to established standards.
Providing ongoing training to housekeeping staff on cleaning standards, luxury service delivery, attention to detail, and guest expectations. Conducting regular training sessions and performance evaluations to enhance the skills and performance of the team.
Managing the inventory of amenities and cleaning supplies. Ensuring proper stock levels are maintained, coordinating with suppliers for timely deliveries, and monitoring usage to minimize waste and control costs.
Collaborating with the front desk, engineering and other departments to ensure guest requests and preferences are met in a timely and satisfactory manner. Handling guest feedback and complaints related to housekeeping, resolving issues promptly, and ensuring our guests satisfaction.
Enforcing safety regulations and compliance with health and sanitation standards to maintain a clean and safe environment for guests and staff.
Handling administrative tasks such as scheduling, ordering, and performance tracking.
Providing operational support to the Assistant Director of Housekeeping and collaborating with other departments to ensure smooth coordination and efficient workflow
What you bring:
A minimum of three to five years’ experience in a managerial role in luxury five-star hotel.
Excellent verbal communication skills in Cantonese and English.
Strong organization and leadership skills.
Excellent problem-solving, communication and interpersonal skills
Attention to details
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Birthday Leave
Complimentary Employee Meals
Public Holidays
Schedule & hours:
5-Days work
This is a full-time position
Candidate with more experience will be considered as Assistant Director of Housekeeping
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