Regional Assistant Retail Education Manager – Makeup

3 weeks ago


Hong Kong, Hong Kong SAR China Dior Full time

Regional Assistant Retail Education Manager – Makeup & Fragrance

Position

The Regional Assistant Retail Education Manager plays a key role in driving and animating the makeup and fragrance category, blended learning, and client development education strategy in Asia Pacific markets.

Reporting to the Regional Retail Education Manager, you will also work closely with the Training Managers in region to support their training content needs, and with the Regional Marketing team to refine retail tools, services, and an excellence experience for our customers.

Job responsibilities

MAKEUP & FRAGRANCE CATEGORY TRAINING AND BC SPECIALIZATION DEVELOPMENT  

Align and coordinate with International Retail Education strategy to ensure deliverance the proper adaptation of axis module, programs, guidelines, and service protocol across ASPAC regions. Optimize new counter services, counter tools, and centrally created training materials to provide high level of translate and develops market-relevance resources to answer the needs of each market. In collaborate with Regional Retail Performance on monitoring ASPAC markets’ client experience and Dior services at point of sales. Plan and organize annual regional seminar, workshop, and train-the-trainer program as well as targeted “Specialist / Expert” populations in accordance with region identified needs and business priorities. Monitor the Axis Training curriculum, support markets with sights in defining the action and deployment plan market across the region. Collect feedback to continuously improve quality of materials to address the markets’ needs, provide advice for category education and business development teams on services. Monitor” Specialist / Expert” population, support market on certification process.

DIGITAL E-LEARNING MANAGEMENT (MAKEUP & FRAGRANCE CATEGORY)  

Collaborate with Regional digital learning team, develop relevant digital learning content to enhance BC’s learning journey. Plan the digital learning calendar, consult to other axis regional training managers on roll out plan, communications, and e-learning activities. Monitor and follow up on MYDIOR KPIs and BC learning. Closely follow global and regional Axis trends, transmitting them through creation of digital content and videos.

  ANNUAL SEMINAR PROJECT MANAGEMENT

Work in partnership with key stakeholders to organize the annual Axis BC Seminar. Advise on outline/ overall rundown and resources required. Collaborate with host market to ensure smooth logistical and organizational processes. Ensure clear communications with participant pre and post seminar. Collect feedback post-seminar and conduct evaluation with key internal stakeholders.

Profile

Certification or diploma in makeup artistry or a related field is preferred Minimum 5-8 years of experience in Makeup/ Fragrance/ Regional beauty retail training, including classroom and digital learning Fluent in written and verbal English; another Asian language is a plus Demonstrate great facilitation skills and strong at engaging participants Customer and retail focus with client centric mindset Have a global vision & understanding of the retail network; able to build collaborative and trusting relationships in a multi-cultural working environment with various interlocutors, including regional functional teams, local management, and field teams etc. Strategic agility: able to propose, adjust and adapt new innovative ideas People-oriented and a strong communicator & influencer Proficient in MS applications especially Excel, Words, PowerPoint Travel Required in Asia Pacific region – approximately 30%

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