Cash Office Responsible

1 month ago

Hong Kong, Hong Kong SAR China COS Full time
Job Description

As the Cash Office Responsible, you play a crucial role in ensuring that our back-of-house and cash office are both organised and finely tuned for optimal performance. By maintaining high standards and implementation of correction routines, you directly contribute to elevating both direct and indirect customer-service experiences. Your partnership with the management team is key to boosting profitability through smart logistics and efficient store operations. Together, we're not just running a store, but crafting an engaging and profitable store experience.

Key Responsibilities:

  • Offering customers a high level of service, through styling advice, product knowledge and store experience
  • Opening and closing the store and supporting the other members of the management team when required
  • Processing and banking daily sales
  • Inputting payroll
  • Taking ownership of the store audit result and training others on store operations
  • Receiving and processing deliveries
  • Overseeing store operations
  • Replenishment
  • Being a brand ambassador and providing the best experience for our customers

Qualifications

For the role of Cash Office Responsible, we seek individuals who embody the spirit of Teamwork, Cost Conscious and Constant Improvement. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

 

What You Need to Succeed:  

Knowledge

  • You understand what makes a great customer experience
  • Prior retail or customer-facing experience
  • Previous knowledge of cash management & payroll entry is an advantage 

Motivation

  • You enjoy working in a team and with customers
  • You find fulfilment in routine tasks and organising yourself and others

Behaviour

  • You express your opinions but are willing to accept and contribute to agreed outcomes
  • You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
  • You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
  • You prioritise efficiently and adapt to sudden changes
  • You communicate clearly and concisely
  • You see opportunities to improve everyday processes

Past Achievements         

  • Proven experience in coaching the others on Heath and Safety, security routines
  • Experience in store operation including store opening and closing routines, processing deliveries.


Additional Information

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to this, you will also receive: 

  • Clothing allowance  
  • Double pay 
  • Additional incentive scheme
  • 14 days annual leave
  • Birthday Leave
  • Additional holiday for long service
  • Medical insurance

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