Cloud Application Support Technician

5 months ago

Hong Kong, Hong Kong SAR China Snaphunt Full time

The Offer

  • Great work environment
  • Excellent career development opportunities
  • Opportunity to make a positive impact

The Job

As a Cloud Application Support Technician, you will be responsible for:

  • Application Troubleshooting: Quickly identify and resolve complex application issues to minimize downtime and maintain business continuity.
  • Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
  • Unix Skills: Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration.
  • Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
  • Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.
  • Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.

The Profile

As a Cloud Application Support Technician, you need to have:

  • At Least One (1) Year of Experience in Unix, Linux Scripting
  • At Least Two (2) Years of Experience in Technical Customer Service
  • At Least Two (2) Years of Experience/Knowledge in Azure or AWS
  • Proven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft Azure
  • Experience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or Jira
  • Proficient in The Use of Online and Remote-connecting Software
  • Familiarity with Testing and Validation Processes for New Software Releases
  • Experience with Application Monitoring and Performance Tuning
  • Strong Analytical and Problem-Solving Skills
  • Excellent Verbal and Written English Communication Skills


It’s not required, but it would be great if you already have the experience with the following:

  • Previous experience working with financial, insurance, or healthcare companies is desired.
  • Significant work experience in customer service
  • Significant work experience in basic technical support
  • Experience in a helpdesk environment such as Zendesk, Azure DevOps, JIRA
  • Demonstrated ability to function in a non-scripted helpdesk environment
  • Working knowledge of Windows and/or Linux systems
  • Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph
  • Technical knowledge of Active Directory


Working Hours:

8:00 pm to 5:00 am Philippine Time

We Offer Above-Industry Remuneration Package, HMO Benefits, Opportunities for Learning, and Career Advancement. Plus, get up to a 30K Signing Bonus once hired

The Employer

Our client provides an easy way to tap the best talent pool in the Philippines without wasting hundreds of hours on finding, connecting, and interviewing talents that perfectly fit your needs.

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