Senior Officer, Quality
6 months ago
Job Purpose:
To ensure all DCD operation processes are fully complied with the regulations and standard set by the Bank and regulator. Provides support to operation risk/compliance reporting and monitoring of respective Business Banking and Direct Channels sections.
Main Responsibilities:
Help to prepare operation risk/compliance related report, ensure timely completion of quality control and risk assessment Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff Provide regular training / coaching to frontline staff on the control perspective Compile and review operation flows from time to time Comply with internal guideline, legal and regulatory requirements when delivering job duties Handle Ad-hoc task assigned by Manager, Quality & Operation Control / Senior Manager of respective sectionIncumbent Requirements:
Post-secondary education with at least 3 years’ relevant experience, preferably in banking, telemarketing customer services related area Passed in IIQE Paper 1 and 2 is preferred Familiar with banking products & operation flow Capable of working independently with good analytical & logical mind Good people management, staff coaching & training skill Capable of interacting with business partners, both internal and external Detail minded and good team player Excellent reading and writing communication in English Excellent presentation/ command skill in both English and Chinese-
Senior Quality Assurance Officer
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Senior Officer, Quality Assurance
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Senior Quality Assurance Officer
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Senior Officer, Quality Assurance
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Senior Officer, Quality
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Quality Control
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