Senior Quality Assurance Officer

7 months ago


Hong Kong, Hong Kong SAR China HKT Full time

We are currently seeking a high-caliber talentto join our support team as a Quality Assurance Officer .

Your Role:

Monitor customer contacts including phone calls to ensure the agreed quality standard  Identify common issues and make recommendations to management for continuous improvement of our customer service  Prepare analytical reports for management review Recommend QA guidelines for continuous projects and services  Perform ad hoc tasks as required 

Work Hours & Location:

Monday to Friday (09:00am – 06:00pm) Mei Foo (near MTR station)

Requirements:

Form 5 / DSE Graduate or above with a minimum of 1-2 years’ experience in Quality Assurance  Passed IIQE Paper I, II, III will be an advantage  Proficiency in MS Office applications  Good command in spoken Chinese and basic written English Independent and Interpersonal skills Strong customer service mindset, assertive and result-oriented 

We Offer:

14 days’ paid annual leave Discretionary bonus Comprehensive medical and dental coverage Structured training programme Staff discount Clear and excellent career path

Application Methods

1️⃣ WhatsApp your CV to

2️⃣ Click “Apply Now”

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (), a copy of which will be provided immediately upon request.



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