Senior Quality Assurance Officer
4 weeks ago
We are seeking a talented individual to fill the role of Senior Quality Assurance Officer at HKT. As a key member of our support team, you will be responsible for ensuring the highest quality standards in our customer interactions.
Your Key Responsibilities:
- Monitor customer contacts to ensure adherence to quality standards
- Identify areas for improvement and provide recommendations to management
- Prepare analytical reports for management review
- Develop and implement QA guidelines for continuous projects and services
- Perform ad hoc tasks as required
Requirements:
- Form 5 / DSE Graduate or above with a minimum of 1-2 years' experience in Quality Assurance
- Passed IIQE Paper I, II, III will be an advantage
- Proficiency in MS Office applications
- Good command in spoken Chinese and basic written English
- Independent and Interpersonal skills
- Strong customer service mindset, assertive and result-oriented
We Offer:
- 14 days' paid annual leave
- Discretionary bonus
- Comprehensive medical and dental coverage
- Structured training programme
- Staff discount
- Clear and excellent career path
Application Methods:
WhatsApp your CV to
Click "Apply Now"
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (), a copy of which will be provided immediately upon request.
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