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Senior Manager, Payment Partnership
3 months ago
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As a Senior Manager, Payment Partnership, Global Merchant & Network Services, your primary responsibility will be to identify, establish, and manage strategic partnerships and acquisitions to drive growth and expand the card acceptance acquiring business. You will play a key role in developing and executing partnership strategies, fostering relationships with key stakeholders, and staying ahead of industry trends to capitalize on emerging opportunities. You will be reasonable for contributing to the strategy of enabling GMS acceptance in emerging forms of payment and partnering with key stakeholders.
This high visibility role requires an individual with demonstrated skills in partnerships, sales, contract negotiation and customer management. Additionally, the successful candidate will ideally have an established network across the merchant acquiring space in Hong Kong and can demonstrate they possess strong attention to detail.
Key Responsibilities:
Proactively identify and pursue new partners opportunities to expand merchant coverage in new industries and enable AMEX acceptance in emerging form or payment. Build and foster relationships with new merchant acquiring partners to strengthen the overall American Express partnership, proposition and relevance within their organisation. Negotiate contracts, pricing, and terms with potential merchants to ensure mutually beneficial agreements. Support end-to-end with the operational implementation of merchant partner recruitment, processing and servicing arrangements. Assist Merchant Acquisition Director to develop and implement the coverage roadmap for our merchant acquiring partner vertical, driving scalable growth in the number of merchants actively accepting American Express and subsequent transaction volume. Deliver robust partner reporting, forecasting and results tracking to be shared across all levels of the business, including senior leaders. Define and implement strategies in conjunction with Merchant Engagement and Marketing and to drive activation and billings growth for newly acquired merchants. Demonstrate enterprise thinking and collaboration across the company to deliver the desired coverage outcomes and perception of coverage gains. Ensure compliance to Acquisition Policies and manage Pricing, Legal, Risk, Compliance and Network Policy requirements relating to contractual and operational matters.Skills and experience required:
Bachelor's degree in business or a related field (MBA preferred). Proven experience in acquisition or business development roles, with a track record of meeting or exceeding targets. Experience in driving results through partnerships by building and leveraging sales strategies, customer and change management. In-depth knowledge of the payment industry, including payment technologies, trends, and regulatory landscape. Adaptability and resilience to navigate rapid industry changes and drive innovation. An established network within the banking industry, ideally within merchant services or merchant acquiring is preferred. Excellent communication and interpersonal skills to build and maintain relationships with internal and external stakeholders.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
