Enterprise Data Service Delivery

4 months ago

Hong Kong, Hong Kong SAR China WomenTech Network Full time

Description & Requirements

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

We’re Bloomberg Enterprise Services - fast paced, innovative and expanding. We have worked hard and smart to become the successful business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. We provide a vast number of datasets that cover all asset classes, via multiple delivery technologies and flexible scheduling options. This means our clients get exactly the data they need, when they need it, in the format they prefer.

The role:

We’re looking for a passionate, motivated, service-orientated individual to join our team. You’ll be trained to quickly and accurately identify problems, and then perform detailed and meaningful diagnostic and troubleshooting to identify the root cause. If needed, you’ll escalate the issue internally, all whilst ensuring our clients receive an exceptional, seamless support experience.

You are professional and personable, curious and analytical, and excel in a diverse client facing team that provides round-the-clock support to our Enterprise Data clients. You're a solution-provider, with a passion for providing platinum technical support. You are able to get results by working closely with team members and colleagues around the organization, but are also not afraid of making independent decisions when situations demand. You are an aspiring leader who operates with high impact and is keen to demonstrate your organizational and management skills.

We’ll trust you to:

Work closely with technical and market data contacts at client firms to help resolve and prevent issues that may impact their businesses Handle escalations to internal Bloomberg groups such as Network Operations, Global Data, Data Feed teams, Implementation and Engineering Take ownership of questions and technical issues reported by clients and provide direct support using telephone, ticket systems & email, and in person when feasible Actively troubleshoot to recreate reported customer issues on internal, client simulated and test system environments OR by carrying out diagnostic work on the clients' own test/UAT systems Identify opportunities to implement and drive adoption of self-service solutions to meet client needs Identify team and personal workflow efficiencies through tooling and process improvement Maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting Partner with sales and account management to build and strengthen client relationships

You’ll need to have:

3+ years experience in a client facing position within a financial services or financial technology organization Experience supporting financial markets technology products, such as market data feeds, reference data products, desktop or trading solutions Business level proficiency in written and spoken Japanese A curiosity and interest in financial market data data products ( market data and/or reference data) An analytical and problem solving mindset A passion and ability to provide best in class customer service Strong multitasking skills and the ability to maintain a professional demeanor when handling complex and time sensitive issues Ability to derive requirements from stakeholders via email, meetings, and conference calls Exemplary presentation and communication skills in English Demonstrated continuous career growth within an organization Bachelor’s degree or degree-equivalent qualifications

We’d love to see:

Familiarity with cloud architecture (AWS, Azure, GCP) UNIX skills with ability to investigate technical issues or willingness to learn Experience working with a scripting language or programming language ( Shell, Perl, Python, .NET, Java or C++) A basic conceptual understanding of Web Services and REST API's Experience with database querying languages such as SQL, NoSQL or similar Exposure to architectural design in order to facilitate client adoption of Bloomberg's Enterprise Data products and services CFA or related financial services certifications

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Hong Kong | ;

  • Enterprise Data Service Delivery Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China WomenTech Network Full time

    We are seeking a highly motivated and skilled Enterprise Data Service Delivery Specialist to join our team at Bloomberg in Hong Kong. This role offers an exciting opportunity to work with a global leader in business and financial information, news and insight.Job DescriptionAs an Enterprise Data Service Delivery Specialist, you will be responsible for...

  • Enterprise Data Service Delivery Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China WomenTech Network Full time

    About the Role:We are seeking a highly motivated and skilled Data Support Professional to join our team at Bloomberg. As a Data Support Professional, you will play a critical role in ensuring the success of our Enterprise Data clients by providing exceptional support and troubleshooting services.Responsibilities:Work closely with technical and market data...

  • Data Service Delivery Team Lead

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    Bloomberg is a global leader in business and financial information, news and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the information and tools they need to make critical investment decisions.Company OverviewWe provide the spaces and systems that allow our...

  • Enterprise Data Service Delivery

    2 months ago

    Hong Kong, Hong Kong SAR China Bloomberg Full time

    Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the...

  • Manager, Data Service and Delivery

    4 months ago

    Hong Kong, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Position Summary and Objective The role mainly focus on Business Data Analysis by building robust data pipelines to support the bank's reporting and analytics requirements. Through the in-depth analysis across different spectrum of business data, figure out problem points, risk points, opportunity points, and by using the data to support bank's internal...

  • Enterprise Data Architect

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China CAPCO Full time

    About the Role:CAPCO is seeking an experienced Enterprise Data Architect to join our Data Team. As a member of this team, you will work across various domains and solutions to accompany and lead complex agile consulting projects supporting our clients with data architecture design and delivery.You will work with technology leaders across Financial Services...

  • IT Service Delivery Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleAs an IT Service Delivery Specialist at AIA, you will provide support to technical leads and drive technology direction and solution delivery within a business domain.Key Responsibilities:Act as Tier 1 & 2 support and coordinate with vendors to resolve issues.Maintain and support all IT technical aspects at the site office.Support the IT...

  • Data Service Delivery Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China WomenTech Network Full time

    Company OverviewBloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the information they need to make critical investment decisions.With over 5,000 employees, our Bloomberg Financial...

  • Infrastructure Delivery – Network Technician

    6 months ago

    Hong Kong, Hong Kong SAR China Amazon Data Services Hong Kong Limited Full time

    Amazon Web Services (AWS) has an immediate opening for an Infrastructure Delivery – Network Technician. We are currently expanding our Infrastructure Operations team in AWS and are looking for a highly-motivated Network Technician to join our growing team at data center site. Mission of Infrastructure Delivery (ID) is to deliver network capacity on time....

  • Data Center Service Delivery Manager

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    As a Data Center Service Delivery Manager, you will be responsible for ensuring the quality of service delivery and completion time for our global data center services. This includes managing multi-site and complex customer deployments, leading new and existing customer installations, and developing deployment schedules and plans.Key responsibilities...

  • Enterprise Data Platform Architect Lead

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Eames Consulting Full time

    At Eames Consulting, we are seeking an experienced Enterprise Data Platform Architect Lead to join our team. This is a unique opportunity to lead the development of cutting-edge data platforms and drive business growth.About the RoleThis leadership position involves working closely with our transformation team to design and implement large-scale cloud data...

  • IT Service Delivery

    6 months ago

    Hong Kong, Hong Kong SAR China AIA Full time

    FIND YOUR 'BETTER' AT Blue Care If you believe in better, we’d love to hear from you. About the Role Provide support to technical lead with the aim to driving technology direction and solution delivery within a business domain.Roles and Responsibilities: Act as Tier 1 & 2 support and coordinate with different vendors to resolve the problem...

  • Data Engineer

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China KPMG Full time

    Unlock Business Potential with Data-Driven SolutionsKPMG China is a leading professional services firm that provides multidisciplinary services from audit and tax to advisory. Our team is committed to delivering high-quality services to our clients, while also striving to become a responsible corporate citizen that has a positive impact on the environment...

  • Enterprise Data Platform Strategist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

    Unlock Career OpportunitiesThe role of Enterprise Data Platform Strategist is an exciting opportunity for a seasoned IT professional to join Hong Kong Exchanges and Clearing Limited, a leading exchange operator in Asia. As a key member of the Information Technology Division, you will be responsible for developing data analytics capabilities and solutions on...

  • Enterprise Software Delivery Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

    About UsHong Kong Exchanges and Clearing Limited (HKEX) is Asia's leading exchange operator, providing a wide range of securities, derivatives and commodities trading platforms to professional and individual investors. We are committed to connecting markets and economies across the globe.Job SummaryWe are seeking an experienced Enterprise Software Delivery...

  • Enterprise Data Governance Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    **Role Introduction**Cathay Pacific Airways Limited is seeking a highly skilled Enterprise Testing Analyst to join our team. The successful candidate will contribute to the continuous development and governance process of enterprise data management strategies and tools. Key Responsibilities include reviewing and updating data registry repositories, managing...

  • Enterprise Data Governance Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    About the RoleWe are seeking a highly skilled Enterprise Data Governance Specialist to join our team at Cathay Pacific Airways Limited.

  • Engineer, Fixed Network

    3 months ago

    Hong Kong, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    In this position, you will: Responsible for field service support on Home Broadband Business (HBB) Conduct on-site support, fault diagnosis and commissioning Handle customer complaint with case evaluation, investigation & follow up Analysis & investigate complain cases, providing with resolution Data analysis, monitor on quality of service delivery...

  • Enterprise Services Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China WomenTech Network Full time

    About the RoleWe are seeking a skilled Enterprise Services Specialist to join our team. As a key member of our Portfolio Implementation team, you will be responsible for delivering high-quality implementations of our PORT Enterprise solution to our clients.Key ResponsibilitiesCollaborate with our PORT sales teams to ensure seamless onboarding of clientsWork...

  • Data Analytics Engineering Leader for Enterprise Data Platform

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

    Company OverviewHong Kong Exchanges and Clearing Limited is a purpose-driven company, connecting capital, ideas, inspiration, and innovation for deeper, more diverse, and liquid global capital markets.We strive to provide greater choice and opportunity for our customers every day. Our commitment to the long-term development of our business and markets is...