Senior / Event Manager

6 months ago

Hong Kong, Hong Kong SAR China Marriott International Full time

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

• Adheres to all standards, policies, and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Manages group room blocks and meeting space for average to large-sized assigned groups.

• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and event design.

• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales process as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service 

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Senior Events Coordinator

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time

    About Rosewood Hong KongRosewood Hong Kong is a luxury hotel seeking an experienced Senior Event Planning Manager to lead our events team.Job SummaryThis role involves managing group and event bookings, developing strategies to maximize revenue, and ensuring seamless client experiences.Key Responsibilities:Develop and implement comprehensive event strategies...

  • (Senior) Event Planning Manager

    4 months ago

    Hong Kong, Hong Kong SAR China Rosewood Hong Kong Full time

    Job Description Press space or enter keys to toggle section visibility ...

  • Senior Event Coordinator

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited is a leading creative event agency with business across the APAC region. We are seeking an experienced Senior Event Coordinator to join our team.Job Summary: As a Senior Event Coordinator, you will be responsible for overseeing the production process, liaising with internal and external parties, and ensuring that events are executed to...

  • Senior Event Marketing Manager

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

    Event Marketing Manager OpportunityWe are seeking a skilled Senior Event Marketing Manager to lead our event marketing efforts and develop unique experiences that align with the refined tastes and aspirations of our exclusive audience.About King Deux Search & ConsultingKDSC is a specialized executive search firm offering bespoke talent solutions across...

  • Senior Events Coordinator

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    We are seeking a highly skilled Senior Events Coordinator to join our team at Shangri-La.Key responsibilities include:Coordinating events and conferences to exceed client expectationsManaging event logistics, including venue selection, catering, and audiovisual equipmentCollaborating with cross-functional teams to deliver seamless event experiencesEnsuring...

  • Senior Event Management Professional

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time

    Job DescriptionWe are seeking an exceptional Senior Event Management Professional to join our team at Rosewood Hong Kong.About the Role:This is a challenging and rewarding position that requires a unique blend of event management skills, business acumen, and exceptional communication abilities.The successful candidate will be responsible for managing...

  • Senior Event Coordinator

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    Job Title: Senior Event CoordinatorAbout China Mobile International Limited:We are a leading global telecommunications company with a presence in over 100 countries. Our mission is to provide innovative and reliable mobile services to our customers.Job Description:We are seeking a highly skilled and experienced Senior Event Coordinator to join our team. The...

  • Senior Learning Events Coordinator

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China GP Strategies Full time

    Job Title: Senior Learning Events Coordinator Job Summary GP Strategies Corporation is a global leader in talent transformation. We deliver award-winning learning and development solutions to help organizations achieve meaningful change. Our team is seeking a Senior Learning Events Coordinator to play a pivotal role in managing administrative tasks and...

  • Senior Event Marketing Manager

    24 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

    About King Deux Search & ConsultingAt King Deux Search & Consulting, we specialize in delivering bespoke talent solutions across financial services and commerce. Our commitment to excellence drives us to not only find the right opportunity for our candidates but also leave a lasting legacy that extends beyond the hiring process.A Premier Provider of...

  • Senior Event Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Moody's Full time

    At Moody's, we're seeking a talented Events and Outreach Manager to join our team. This role will be responsible for developing and executing creative event programs, as well as managing outreach activities to promote Moody's thought leadership and products.The ideal candidate will have a strong understanding of events best practices, excellent written and...

  • Senior Event Coordinator

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    Event Management OpportunityWe are seeking an experienced Senior Event Coordinator to oversee the coordination of a highly esteemed summit.This is a fantastic opportunity to work alongside a diverse and talented team, delivering top-tier concierge services and guaranteeing event success.The role provides a unique chance to manage and execute events, with a...

  • Senior Event Coordinator

    24 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

    Company Overview:King Deux Search & Consulting is a specialized executive search firm that offers bespoke talent solutions across financial services and commerce. We are committed to finding the right opportunity for our candidates and leaving a legacy that lives beyond the hiring process.About the Role:We are seeking an exceptional Senior Event Coordinator...

  • Senior Learning Events Coordinator

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China GP Strategies Full time

    Job SummaryWe are seeking a Senior Learning Events Coordinator to manage administrative tasks and coordinate the life cycle of learning and training events for our global clients. This role involves close collaboration with internal and client stakeholders to ensure full understanding of objectives, scope, and scale of the learning and training events we...

  • Senior Audio Visual Event Coordinator

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Kinly Full time

    Event Manager Job DescriptionAs an Event Manager at Kinly, you will be responsible for managing and overseeing the delivery of on-site event services between Kinly and our clients.The Event Manager will report to the Senior Events Manager and assist in the AV Event planning and management across a range of onsite live events.The position involves a high...

  • Regional Assistant Events Manager

    2 weeks ago

    Hong Kong, Hong Kong SAR China Van Cleef & Arpels Full time

    Are you a good match? You have a solid professional experience in event planning and execution, good communication skills. You are highly responsible, detail-oriented, identify improvements, collaborative and proficient in using MS Office. You master English, and Cantonese and Mandarin would be a plus. What are we expecting from you? Reporting to...

  • AV Event Manager

    3 months ago

    Hong Kong, Hong Kong SAR China Kinly Full time

    Role: Av Event ManagerContract Type: PermanentLocation: Hong KongThe Event Manager’s prime function is to manage and oversee delivery of the on-site event services between Kinly and the client.The Events Manager will report to the Senior Events Manager and assist them in the AV Event planning and management across a range of onsite live events and to be...

  • Sales and Event Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition...

  • Senior Event Management Officer

    3 months ago

    hong kong, Hong Kong SAR China JC Executive Search Full time

    Act as primary contact between event organizer and event planning and management team Assist in overseeing assigned event and communicate with internal departments and external parties for the operation execution Support event planning and ensure successful delivery of all venue services on time with quality and customer satisfaction Assist in managing...

  • Senior Event

    6 months ago

    Hong Kong, Hong Kong SAR China China Mobile International Limited Full time

    Senior Event & Public Relations ExecutiveHeadquartersHKEvent & Public RelationsMarketing & Public RelationsMiddleApplyResponsibilityAssist in organizing local and international events such as conferences, seminars, customer networking events, exhibitions, etc.Assist the manager on the digital and offline marketing campaign implementationSupport the design...

  • Senior Events Sales Director

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    We are seeking a highly skilled and experienced professionalto join our team at Shangri-La as a Senior Events Sales Manager.Key Responsibilities:Hold a degree in Hospitality Management or a related field.Have a minimum of 6 years of catering experience, with at least 3 years of supervisory experience, and a proven track record of generating revenues and...