Manager - Business Solution Analysis, Asia Pacific

Found in: Talent HK C2 - 2 weeks ago


Hong Kong, Hong Kong SAR China CHANEL Full time

Your role @ CHANEL

As a Business Solution Analyst, you will play a crucial role in bridging the gap between business objectives and technology implementation. You will collaborate closely with stakeholders, including retail business professionals, IT teams, finance, supply chain to analyze requirements, define solution strategies, and ensure successful project delivery. Your expertise in business analysis, user experience, luxury retail operation and omnichannel retail technology will be instrumental in driving our digital transformation efforts and achieving our strategic goals. 

The impact you can create at CHANEL

Conduct in-depth analysis of business processes, system requirements, and user needs to identify areas for improvement and recommend appropriate solutions.

Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals and priorities.

Facilitate workshops and lead discussions with cross-functional teams to gather requirements, elicit feedback, and resolve conflicts.

Utilize tools such as Visio, Azure DevOps board, Confluence to develop and manage user stories, use cases, and functional specifications to effectively capture and communicate business needs.

Collaborate with UX/UI designers to create intuitive and user-friendly interfaces that enhance the customer journey across multiple channels.

Work closely with Solution Architects and Applications Tech Leads to provide the appropriate solutioning to answer functionaland non-functional requirements.

Work closely with development teams to ensure accurate implementation of requirements and provide guidance throughout the development life cycle.

Create test cases for system integration testing (SIT) and support the creation of test cases for user acceptance testing (UAT) to validate solutions against business requirements and ensure successful deployment.

Work closely with change management team to help users effectively utilize new systems and processes.

Stay updated on industry trends, emerging technologies, and best practices related to omnichannel retail and digital transformation.

You are energized by…

Successfully define and deliver technology solutions that align with the company's digital transformation strategyand drive business growth.

Streamline business processes and improve operational efficiency through the implementation of innovative tools and systems.

Enhance the userexperience across multiple channels, resulting in increased customer and staff satisfaction.

Foster strong stakeholder relationships by effectively communicating and negotiating project requirements and timelines.

Contribute to a culture of continuous improvement by identifying opportunities for process optimization.

What you can bring to the team…

Minimum 5 years of experience as a Business Analyst, preferably in a luxury retail and omnichannel environment.

Solid understanding of business analysis practices, methodologies, and tools.

Expert knowledge of omnichannel retail strategies, industry trends, and relevant technology solutions.

Strong communication and stakeholder management skills, with the ability to negotiate, challenge, and influence effectively.

Proven experience in leading workshops and facilitating discussions with cross-functional teams.

Proficiency in writing and managing user stories, use cases, and functional specifications.

Familiarity with project management tools such as Visio, Azure DevOps board, and agile methodologies.

Experience with user experience (UX) concepts and collaboration with UX/UI designers.

Bachelor's degree in Business Administration, Information Technology, or a related field. Relevant certifications (e.g., CBAP, PMI-PBA) are a plus.

Strong analytical mindset, problem-solving skills, and attention to detail. Pro-active, ability to identify, prioritize tasks within resource and time constraints

What you will learn / What CHANEL can offer you…

As a Business Solution Analyst inChanel, you will have the opportunity to contribute to a transformative journey that will shape the future of our omnichannel retail experience. You will work closely with a diverse team of professionals, including senior stakeholders, IT experts, and end-users, gaining invaluable experience in driving complex projects from inception to successful implementation. This role offers a platform to enhance your expertise in luxury retail, business analysis, user experience, and omnichannel technology, while making a significant impact on our company's growth and customer, as well as staff, satisfaction.



  • Hong Kong, Hong Kong SAR China BASF East Asia Regional Headquarters Ltd. Full time

    At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Our portfolio is organized into six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF’s Asia Pacific regional headquarters is located in...

  • Manager, Regional Communications

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China BASF East Asia Regional Headquarters Ltd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Vice President, Financial Management, Asia Pacific

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China Santander Full time

    Vice President, Financial Management, Asia PacificCountry: Hong Kong Analyze and manage structural risks profile of Santander branches in Asia Pacific. Coordinate the execution of financial strategies to manage interest rate, liquidity and FX risks inherent to it. Design, communicate and implement Funding Transfer Pricing (FTP) corporate mechanisms. Assist...

  • KERING Head of Travel Retail Asia Pacific

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China Kering Asia Pacific Ltd. Full time

    Description How you will contribute Reporting to the Kering Travel Retail Director, the Head of TR APAC will guide and support the Brands in the development of the channel, helping them to set and implement the development strategy, also helping them to improve the current performances. He/she will develop the relationships with market players,...

  • IT Asset Manager, Asia Pacific

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China CHANEL Full time

    JobMission: The IT Asset Manager, Asia Pacific, is responsible for the daily and long-term strategic management of software and technology-related hardware within the organization. This includes planning, monitoring, and recording software license and/or hardware assets to ensure an up-to-date Asset Inventory and compliance with vendor contracts. The...

  • Regional Store Planning Manager, Asia Pacific

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China Van Cleef & Arpels Full time

    Are you a good match? You have proven experience in high-end architecture services from design to opening, with experience or passion for luxury retail. You also have deep project management experience in an environment of multi-stakeholder architectural project and within a diversity of markets and teams’ maturity. You enjoy resolving issues on...

  • Chief of Staff, Asia Pacific

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China TeachForAll Inc Full time

    Position Summary Teach For All is looking for a strategic, proactive, and highly organised individual to join the Asia Pacific team as our regional Chief of Staff. This role sits at the centre of our programmatic operations in Asia Pacific, and is responsible for managing the systems, communications, and administrative tasks that support the Head of...

  • Regional Store Planning Manager, Asia Pacific

    Found in: beBee S HK - 4 weeks ago


    Hong Kong, Hong Kong SAR China Richemont Full time

    Are you a good match? You have proven experience in high-end architecture services from design to opening, with experience or passion for luxury retail. You also have deep project management experience in an environment of multi-stakeholder architectural project and within a diversity of markets and teams’ maturity. You enjoy resolving issues on...

  • Asia Pacific Finance Project Team

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China JPMorgan Chase & Co. Full time

    We are seeking an Associate for Corporate & Investment Bank Finance to participate in and manage a diverse portfolio of projects, including strategic system replacements, new product launches, branch expansions, and ongoing finance process improvements. As an Associate Project Manager within the Asia Pacific Finance Project Team focusing on Business...


  • Hong Kong, Hong Kong SAR China Santander Full time

    Analyst, Structured Finance, Global Debt Financing, Asia PacificCountry: Hong Kong The position is responsible for supporting the Structured Finance Group, GDF in Asia Pacific. Primary activities of Structured Finance Group include fund finance, infrastructure / project finance, real estate finance, asset finance, securitization and other structured...


  • Hong Kong, Hong Kong SAR China PVH Full time

    Design Your Future at PVH Manager, Merchandising, Retail Merchandising, Calvin Klein Asia Pacific POSITION SUMMARY: Build, develop and manage best-in-class product strategies, business processes and merchandising organization that lead to the successful and sustainable development of the Calvin Klein in the Asia Pacific region. PRIMARY...

  • Education Manager, L'ECOLE Asia Pacific

    Found in: beBee jobs HK - 3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

    Are you a good match? You have solid relevant managerial experience in training and education with knowledge in gemology or jewelry. You have a passion for jewelry, arts and culture. You have strong interpersonal, communication, organizational and presentation skills. You are a person who builds trusting and sustainable relationships across the value chain....

  • Education Manager, L'ECOLE Asia Pacific

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China Van Cleef & Arpels Full time

    Are you a good match?  You have solid relevant managerial experience in training and education with knowledge in gemology or jewelry.  You have a passion for jewelry, arts and culture.  You have strong interpersonal, communication, organizational and presentation skills.  You are a person who builds trusting and sustainable relationships...

  • Education Manager, L'ECOLE Asia Pacific

    Found in: beBee S HK - 3 weeks ago


    Hong Kong, Hong Kong SAR China Richemont Full time

    Are you a good match?    You have solid relevant managerial experience in training and education with knowledge in gemology or jewelry.  You have a passion for jewelry, arts and culture.  You have strong interpersonal, communication, organizational and presentation skills.  You are a person who builds trusting and sustainable...


  • Hong Kong, Hong Kong SAR China Santander Full time

    Executive Director, Working Capital Advisory Sales, Global Transaction Banking, Asia PacificCountry: Hong Kong This is a regional role with focus to enhance origination capacity and skills, provide financial and other advisory origination to clients, and spearhead the origination of new products and working capital solutions. Key Responsibilities . Work...

  • Project Manager – Retail

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China CHANEL Full time

    Your role @ CHANEL Chanel is committed to sustainability, with the ambition to be exemplary. The pace of sustainable development within Chanel is accelerating at a significant rate in the creating & strive towards our ambition and goals. All workstreams are working in parallel to implement actions and scale up of engagement and resources across the House....

  • Jeweler, L'ECOLE Asia Pacific

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China Van Cleef & Arpels Full time

    Are you a good match? You have relevant experience in jewelry workshop as jeweler, and master jewelry making craftsmanship. You have a passion for jewelry, arts and culture. You have strong presentation skills and able to communicate effectively with various audience. You are a person who offers your own expertise, knowledge and capabilities to...

  • Retail Operations

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China CHANEL Full time

    Context: Retail Excellence is at the heart of achieving the ambition of the Watches and Fine Jewellery (WFJ) business in Asia Pacific. With a high ambition to achieve under an increasingly complex and rapidly changing business context, having the right capabilities and expertise to build strong retail excellence standards to offer the ultimate luxury...

  • Jeweler, L'ECOLE Asia Pacific

    Found in: beBee S HK - 3 weeks ago


    Hong Kong, Hong Kong SAR China Richemont Full time

    Are you a good match? You have relevant experience in jewelry workshop as jeweler, and master jewelry making craftsmanship. You have a passion for jewelry, arts and culture. You have strong presentation skills and able to communicate effectively with various audience. You are a person who offers your own expertise, knowledge and capabilities to...


  • Hong Kong, Hong Kong SAR China CHANEL Full time

    Job Mission: The High-end segment, encompassing High Jewelry and Haute Horlogerie, is a key category that CHANEL has high ambitions to develop in the mid-term. Our goal is to become one of the 5 key leading high jewelry brands in the market as well as the referent brand for feminine high-end watches. This will translate into doubling the High-End sales...