Customer Service Manager, Customer Contact Centre

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

Job DescriptionThe OpportunityWe are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our Customer Contact Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key...

About the RoleWe are seeking a highly skilled Senior Customer Service Representative to join our Customer Contact Centre team. As a key member of our team, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.Key ResponsibilitiesHandle customer inquiries and resolve issues via phone, email, and...

Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Manager, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? ...

Why Link Group Marking an exciting chapter in Link Group’s global expansion, the Link Retirement Solutions business in Hong Kong combines the expertise of our talented people with cutting-edge technology, digital connectivity, data intelligence and information security to connect people with their financial assets – safely, securely and responsibly. ...

Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of Senior Customer Service Representative, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you?...

Job DescriptionThe OpportunityWe are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our team at Manulife. As a key member of our Customer Contact Centre, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key...

Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of Senior Customer Service Representative, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? ...

At Prudential, we are committed to creating a culture of diversity and inclusion, where our people can thrive and make a meaningful impact. As a key member of our Customer Contact Centre team, you will play a vital role in delivering exceptional customer experiences and driving business growth.This role reports to a senior manager and is responsible for...

Key Responsibilities: Oversee inbound customer inquiries and complaints related to general insurance, coming from various sources such as phone calls, emails, written messages, and social media, while adhering to the company's service commitments in a timely, professional, and precise manner. Build and sustain strong customer relationships by offering...

Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to delivering exceptional service excellence. Our people are our most valuable asset, driving our efforts to enhance performance for customers and provide best-in-class products and services.Job DescriptionWe are seeking an experienced Senior Manager, Contact...

Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of Senior Customer Service Representative, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you?...

Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of Senior Customer Service Representative, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? ...

Your role:Develop and implement effective strategies to manage Contact Centre operations in Hong Kong, ensuring seamless service delivery and cost efficiency.Lead the Contact Centre team to achieve service and cost targets, fostering a culture of excellence and continuous improvement.Key Responsibilities:Plan, implement, and manage Contact Centre operations...

Job Opportunity at Hang Seng Bank LimitedHang Seng Bank Limited is committed to delivering exceptional customer service and is currently seeking a highly skilled professional to lead the Commercial Banking Contact Centre in its efforts to continually enhance performance and provide best-in-class products and services. About the RoleThe successful candidate...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Job Highlights Provide digital and phone banking services Handle product enquiries and related operations Fresh graduate is welcome   Job Description Key Responsibilities Enlighten customer’s journey by providing excellent customer services through phone call and digital banking activities including Voicebot and Chatbot etc. Handle customer enquiries...

A Career with ExcellenceHang Seng Bank is committed to delivering exceptional service. Our team members are our greatest asset, and we strive to provide a dynamic working environment, excellent career development opportunities, and competitive compensation packages.Customer Contact CentreOur Customer Contact Centre has been recognized for its outstanding...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...