Officer, Customer Contact Centre

6 months ago

Hong Kong, Hong Kong SAR China Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will provide the quality service to our customer in professional way through various outbound activities and programs.

Job Responsibilities:

Ensure all outbound calls in compliance with the regulatory and internal requirements by following operation procedures. Coordinate with relevant parties to obtain and evaluate all relevant information to response to customers’ enquiries, concerns and requests about insurance products and services by making outbound calls; follow up with insurance consultants if necessary. To identify and resolve customer dissatisfaction and find out an effective solution to minimize any business risks; assist in improving operational efficiency and organizational effectiveness. Proactively build long term trust with customers by showing empathy and maintain customer loyalty through the outbound activities (i.e. surrender / premium holiday conservation)

Job Requirements:

Form 7 or above, with IIQE licenses 1,3 and 5 is an advantage 3 years of experience in Customer Service / Call Centre experience Excellent command of English and Chinese (written and spoken) including Putonghua Proficient in Microsoft Office Able and enjoy to work with people of diverse backgrounds with good interpersonal skill Customer focused, highly organized and able to meet tight deadline Positive and proactive Able to adapt to changes and work under pressure

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