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Client Services Team Lead

4 months ago

Hong Kong, Hong Kong SAR China Herbert Smith Freehills Full time
JOB DESCRIPTION

About Herbert Smith Freehills

As one of the world’s leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe. With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific, Europe, the Middle East and North America, Herbert Smith Freehills is at the heart of the new global business landscape providing premium quality, full-service legal advice.

We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. Our environment is one in which high performance is expected, in return, we will provide you with rewards and opportunities tailored to your personal and professional goals.


The Opportunity

The role will involve:

Services Delivery

Proactively develop professional relationships with Partners and key stakeholders, have a sound understanding of their needs, and deliver a service and product appropriate to our clients Consistently review best practices in client services and be proactive in the improvement of processes to adapt to the changing needs of the business and market trends Manage office security cards and assign card to staff and visitors, respond to security issues as required Oversee the weekly visitors list and assign temp workstation / offices to coming visitors Monitor office events calendar and handle daily meeting/event brief with Customer Services team and Facility team for daily meeting/event arrangements Event operations from start to end – including daily communication internally and externally, event concept development, pre-production preparation, event execution, budget management & post event management On-site in charge and ensure deliver event smoothly and in high quality Provide support of Ad Hoc Tasks

People and Leadership

Lead and supervise the Client Services team and Boat Crew in daily operation to provide an environment where cohesive, solution-oriented teamwork and delivery in paramount, and provide coaching where necessary including managing the team through any required change Monitor the team's absence and annual leave, review the team's rostering requirement, ensure sufficient manpower in place and step in when required, and resolve any issues escalating from the team

To be successful in this role, you should have the below skills, experience & qualification:

Bachelor’s degree in Business Administration, Hotel & Hospitality Management or related disciplines Minimum 5 years of relevant experience in sizeable companies or international law firms A team player with excellent interpersonal and communication skills; good problem-solving and negotiations skills Well-organized, detail-minded, muti-tasking, flexible, work independent and able to work under pressure to meet tight deadline  Proficient in Microsoft Word, Excel, PowerPoint and Chinese word processing

Team

HSF GC Office Operations, Office Operations

Working Pattern

Full time

Location

Hong Kong

Contract type

Permanent Contract

Diversity & Inclusion

At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.

We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.