IT Service Team Lead

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Pathos Consultancy Limited Full time
Job Title: Senior Manager, IT Service

The Pathos Consultancy Limited is seeking an experienced Senior Manager, IT Service to lead their IT service team.

Key Responsibilities:
  • Manage the IT service support team to ensure timely resolution of technical issues.
  • Oversee IT projects, including planning and service delivery.
  • Provide troubleshooting and solutions for Windows-based infrastructure and voice-related issues.
  • Collaborate with the GTS/Infrastructure team in Europe and internal/external teams on technology/facilities initiatives.
  • Develop and maintain internal documentation.
  • Monitor the ticket queue and ensure timely closure of tickets.
  • Follow existing desktop/laptop standards and assist in creating new standards.
  • Process invoices in a timely manner.
  • Complete ad hoc projects as needed.
Requirements:
  • At least 7 years of experience in IT support environment, ideally 4 years in managing a team.
  • Technical degree or comparable experience/certifications in an IT related field.
  • Possessed with knowledge in Group Policy, DNS, DHCP, TCP/IP and other network protocols.
  • Experience preferred with Active Directory, Intune, O365 Administration, Okta, Cato.
  • Excellent written and verbal communications skills.
  • Ability to provide a white glove user experience.
  • Results oriented and able to identify steps to achieve objectives.

  • IT Service Team Lead

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Pathos Consultancy Limited Full time

    Senior Manager, IT ServiceThe Pathos Consultancy Limited is seeking an experienced Senior Manager, IT Service to lead their IT service team. This role requires a strong technical background and excellent leadership skills to manage a team of IT professionals.Key Responsibilities:Manage the IT service support team, ensuring timely closure of tickets and...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Edge Partnership Full time

    Job Title: Field Service Team LeadAt The Edge Partnership, we are seeking a highly skilled and experienced Field Service Team Lead to join our team. As a key member of our field service team, you will be responsible for leading a team of field service technicians to ensure the delivery of high-quality installation, maintenance, and repair services to our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full time

    Gravitas Recruitment Group is seeking a seasoned professional to lead our Customer Services team. The ideal candidate will have a strong background in complaint handling and team management, with a proven track record of delivering excellent service and resolving complex issues.The successful candidate will be responsible for:Leading a team of customer...

  • HVAC Service Team Lead

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China Johnson Controls Full time

    Job SummaryThe Service team at Johnson Controls delivers innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC systems. As a Service Team Lead, you will be part of a growing team leading engineers and technicians to maintain and support customer facilities.Key ResponsibilitiesSupervise a team to provide...


  • Hong Kong, Central and Western District, Hong Kong SAR China Johnson Controls Full time

    Job SummaryThe Service team at Johnson Controls delivers innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC systems. As a Service Team Lead, you will be part of a growing team leading engineers and technicians to maintain and support customer facilities.Key ResponsibilitiesSupervise a team to provide...


  • Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full time

    Job Title: Client Services Team ManagerJob Summary:We are seeking a highly motivated and experienced Client Services Team Manager to join our team at Christian Dior Couture. As a key member of our Client Services Centre, you will be responsible for leading a team of Advisors and ensuring that our clients receive exceptional service and support.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Millions Kat Private Limited Full time

    At Millions Kart Private Limited, we are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our sales and support operations, you will be responsible for managing a team of representatives who will offer excellent customer service.The RoleYou will be responsible for:Managing a team of representatives offering customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Title: Assistant Manager, Customer ServicesAt Dah Sing Bank, we are seeking a highly skilled and experienced Assistant Manager, Customer Services to join our team. As a key member of our Customer Services department, you will play a critical role in ensuring that our SME customers receive exceptional service and support.Main Responsibilities:Lead a team...


  • Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full time

    Job Title: Client Services Team ManagerAbout the Role:We are seeking a highly motivated and experienced Client Services Team Manager to join our team at Christian Dior Couture. As a key member of our Client Services Centre, you will be responsible for overseeing a team of Advisors and ensuring that our clients receive exceptional service in line with our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full time

    Job Title: Client Services Team ManagerChristian Dior Couture is seeking a highly motivated and experienced Client Services Team Manager to join our team in Hong Kong. As a key member of our Client Services Centre, you will play a vital role in ensuring exceptional customer service and experience for our clients.Key Responsibilities:Manage and coach a team...


  • Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    Job Title: Customer Service ExecutiveVita Green Health Product Company Limited is seeking a highly skilled and experienced Customer Service Executive to join our team.Key Responsibilities:Provide exceptional customer service to our clients, responding to their inquiries and resolving their concerns in a professional and timely manner.Supervise and mentor...


  • Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full time

    Job SummaryThe Client Services Team Manager is responsible for overseeing the day-to-day operations of the Client Services Centre in Hong Kong. This role involves managing a team of Advisors, ensuring best-in-class client service is delivered consistently and successfully in line with Dior brand values.Key ResponsibilitiesManage and coach a team of Advisors...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    As a key member of the Dah Sing Bank team, you will play a vital role in delivering exceptional service to our SME Business Banking customers. Your primary responsibility will be to supervise and evaluate the activities of the SME Customer Service Team, ensuring that they provide high-quality services and support to our customers.Main Responsibilities:Lead...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    As a key member of the SME Customer Service Team, you will play a vital role in delivering exceptional service to Dah Sing Bank SME Business Banking customers. Your primary responsibility will be to supervise and evaluate the team's activities to generate new business revenue and achieve set objectives.Main Responsibilities:Lead the team to provide all-round...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job Title: Client Services Team LeadWe are seeking a high-calibre professional to join our team as a Client Services Team Lead (AVP) in our Wealth and Personal Banking division.Key Responsibilities:Manage and supervise a team to provide client services support to GPB Asia Private Banking (HK and SG)Lead and complete user requests within Service Level...

  • Insurance Team Lead

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job Title: Insurance Team LeadHSBC is seeking a highly skilled Insurance Team Lead to join our team in Case Management. As a key member of our team, you will be responsible for leading a sub-team of Case Managers to deliver new business case management services to our clients.Key Responsibilities:Assist the Senior Case Management Manager in leading a...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Edge Partnership Full time

    Key ResponsibilitiesLead the field service team to monitor daily operations and ensure all workflow executions meet departmental standards and objectives.Collaborate with the business team to provide pre-sales demonstrations to customers, showcasing the capabilities of our medical devices.Deliver high-quality installation services, corrective maintenance,...

  • Sales Team Lead

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    We are seeking a highly skilled Sales Team Lead to join HKT as an Assistant Service Manager. The primary focus of this role is to lead a team of 3-4 Service Sales in achieving the sales target assigned for the year. The ideal candidate should have a strong sales background, excellent communication skills, and the ability to understand and address customer...

  • IT Team Lead

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Kerry Logistics (Hong Kong) Limited Full time

    **Job Summary**We are seeking a highly skilled IT Team Lead to join our team at Kerry Logistics (Hong Kong) Limited. The successful candidate will be responsible for leading the Development team, including hiring, training, and performance management.Key Responsibilities:Manage and lead the Development team, including hiring, training, and performance...

  • Investment Team Lead

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China KGI Asia Full time

    Job Description**Job Title:** Investment Team Lead**Company:** KGI Asia**Job Summary:We are seeking an experienced Investment Team Lead to join our team at KGI Asia. The successful candidate will be responsible for leading and coaching a sales team to grow the wealth management business and achieve company financial targets.Key Responsibilities:Team...