Lead Analyst, Client Service Expert
3 weeks ago
We are seeking a highly skilled and experienced Lead Analyst, Client Service to join our Client Service Experts team in Hong Kong. As a key member of our team, you will be responsible for supporting multiple complex client accounts and serving as the primary point of contact for day-to-day issues.
Key Responsibilities- Support clients with complex operational and technical issues, ensuring requests are met without undue risk to the bank.
- Apply advanced problem-solving skills and judgement to analyze information and understand client needs.
- Develop and maintain in-depth knowledge of client issues and needs to contribute to business development efforts.
- Lead and participate in internal activities and initiatives designed to improve the client experience.
- Foster deep partnership with operational teams through regular engagement and proactive communication.
- Bachelor's degree or equivalent combination of education and experience.
- 5-7 years of total work experience, preferably in Custody operational area and/or client services.
- Ability to converse in Mandarin to liaise with Mandarin speaking clients in greater China region.
BNY is a leading global financial services company with a culture that empowers employees to grow and succeed. We are committed to creating an inclusive workplace and have been recognized for our innovation and commitment to diversity and inclusion.
We offer highly competitive compensation, benefits, and wellbeing programs, as well as access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.
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