Director of Event Management

2 weeks ago


Hong Kong, Hong Kong SAR China Sheraton Hotels & Resorts Full time

JOB SUMMARY

Oversees the functions of Event Management, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). Position ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Event Management Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.

• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.

• Ensures the property is apprised of all groups that will impact property operations.

• Works with culinary team to ensure compliance with food handling and sanitation standards.

• Oversees Event Operations including Banquets, Event Services and Event Technology.

• Oversees event planning team (BEO/Resume writers).

• Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

• Leads the execution of brand service initiatives in event management areas.

• Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution.

Leading Event Management Teams

• Sets expectations and holds event management leadership team accountable for desired service behaviors related to product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

• Identifies key drivers of business success and keeps team focused on the critical few to achieve results.

• Ensures integration of departmental goals in game plans.

• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Managing Profitability

• Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.

• Works directly with major groups when high profile and financial impact will be significant (limited instances).

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

• Reviews and responds to results of Event Satisfaction Survey.

Conducting Human Resources Activities

• Works with Human Resources to ensure compliance with all applicable laws and regulations.

• Reviews property specific event operations annually and makes appropriate adjustments.

• Reviews staffing levels to ensure that guest service and operational needs are met.

• Communicates and ensures departmental and property emergency procedures are executed when necessary.

• Ensures that regular, ongoing communication is happening in all areas of event operations BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team).


  • Event Manager

    4 weeks ago


    Hong Kong, Hong Kong SAR China Informa PLC Full time

    Job Description The Event Manager is responsible for designing and delivering exceptional event experiences for our customers, in line with the Event Director's vision. They will leverage market trends and customer feedback to develop the long-term event design and identify innovative opportunities for improvement. The Event Manager will contribute to...

  • Event Manager

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

    ROLE OVERVIEW The Event Manager role will play a pivot within the Marketing and Communication Team, reporting directly to the Head of PR & Communication. With a discerning eye for luxury and a deep understanding of the industry, this role is tasked with executing and promoting excellence across all event activities. The primary focus will be on elevating...

  • Event Manager

    3 weeks ago


    Hong Kong, Hong Kong SAR China Vacheron Constantin Full time

    ROLE OVERVIEW The Event Manager role will play a pivot within the Marketing and Communication Team, reporting directly to the Head of PR & Communication. With a discerning eye for luxury and a deep understanding of the industry, this role is tasked with executing and promoting excellence across all event activities. The primary focus will be on...

  • Event Manager

    3 weeks ago


    Hong Kong, Hong Kong SAR China Richemont Full time

    ROLE OVERVIEW   The Event Manager role will play a pivot within the Marketing and Communication Team, reporting directly to the Head of PR & Communication.  With a discerning eye for luxury and a deep understanding of the industry, this role is tasked with executing and promoting excellence across all event activities.   The primary focus will be...


  • Hong Kong, Hong Kong SAR China The Bank of East Asia Full time

    Responsibilities Manage and implement special events, including bank-wide customer seminars, press conferences, sponsorship activities, customer engagement programmes, etc.  Plan and execute the entire event from budget control, vendor management, event theme design, co-ordination with internal stakeholders and external parties, on-site supervision...

  • Events Manager

    1 month ago


    Hong Kong, Hong Kong SAR China Louis Vuitton Malletier Full time

    Position Key Responsibilities: In charge of all event happenings and regional press presentations (including budget control, production, planning, critical path, venue search, catering and floral) in Hong Kong & Macau to ensure standard and style is in line with brand Collaborate with cross-functional teams, including Retail, Marketing, Visual...

  • Senior Manager

    4 weeks ago


    Hong Kong, Hong Kong SAR China hang lung properties Full time

    Senior Manager - Directors’ Office 部門: 董事辦公室 參考編號: SCBB_DOD_E4-II/1122 主要職責 Reporting to one of the Executive Directors, you will be responsible for undertaking various projects, which include but not limited to the following: Handle copywriting, translation, and editing of materials for various projects; formulate...


  • Hong Kong, Hong Kong SAR China Shangri-La Full time

    We are looking for someone who has: Degree Holder in Hospitality Management or related disciplines Minimum 6 years catering experience with at least 3 years of supervisory experience; proven records in generating revenues and handling events logistics Aggressive individual with good Initiative, organized and able to work under pressure ...


  • Hong Kong, Hong Kong SAR China JLL Full time

    How We support the Whole You :  Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSH Management Services Full time

    The Hongkong and Shanghai Hotels (owner and operator of The Peninsula Hotels, The Repulse Bay and many high-profile assets globally) is currently seeking a high calibre professional to join as a Director, Communications for The Peninsula Hotels. The position will play a significant leadership role in driving our brand communications and narratives across the...


  • Hong Kong, Hong Kong SAR China West Kowloon Full time

    M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold...


  • Hong Kong, Hong Kong SAR China Reinsurance Group of America Full time

    Position Overview Reinsurance Group of America, Incorporated (NYSE: RGA) is one of the largest global providers of life reinsurance, with offices around the world. RGA delivers expert solutions in individual life reinsurance, individual living benefits reinsurance, group reinsurance, financial solutions, facultative underwriting, and product...


  • Hong Kong, Hong Kong SAR China Marriott Hotels Resorts Full time

    POSITION SUMMARY Our jobs aren’t just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Guest Event Experts are skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the...

  • Event Executive

    1 month ago


    Hong Kong, Hong Kong SAR China Hermès Full time

    Position Overview  The Event Executive reports to the Senior PR Manager and holds the responsibility of planning, organizing, and executing events, meetings, and projects for the brand. They oversee all operational aspects, ensuring seamless implementation and handling post-event activities and activations.  Responsibilities: Maintain an...


  • Hong Kong, Hong Kong SAR China Sheraton Hotels & Resorts Full time

    POSITION SUMMARY Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSH Management Services Full time

    The Hongkong and Shanghai Hotels (owner and operator of The Peninsula Hotels, The Repulse Bay and many high-profile assets globally) is seeking to hire an Assistant Director, Hospitality Technologies to join the Information Technology Department, based in our Corporate office located in Central, Hong Kong. This role will collaborate closely with different...


  • Hong Kong, Hong Kong SAR China Global Event Management (HK) Limited Full time

    Global Event Management (HK) Ltd provides comprehensive, diversified and integrated security services. We have years of experienced management expertise and our company only employs fully trained, qualified and certified security professionals. Besides providing professional security services, we are guided by our service philosophy to continuously innovate...


  • Hong Kong, Hong Kong SAR China Global Event Management (HK) Limited Full time

    Global Event Management (HK) Ltd provides comprehensive, diversified and integrated security services. We have years of experienced management expertise and our company only employs fully trained, qualified and certified security professionals. Besides providing professional security services, we are guided by our service philosophy to continuously innovate...


  • Hong Kong, Hong Kong SAR China The Tie Full time

    The Tie is the leading provider of information services for digital assets. Our core offering, The Tie Terminal, is the fastest and most comprehensive platform for institutional digital asset market participants. With its unmatched breadth and depth of data coverage, combined with a suite of powerful, customizable tools, The Terminal provides an all-in-one...


  • Hong Kong, Hong Kong SAR China Star Anise Limited Full time

    Job Title: Events Planning ManagerLocation: Hong KongResponsibilities:Event Planning and Coordination:Plan, organise, and execute various events, including in-person seminars, conferences, webinars, and virtual meetings.Collaborate with marketing communications (marcoms) teams and overseas offices to ensure seamless coordination of event planning...