Regional Client Development Manager

2 weeks ago

Hong Kong, Hong Kong SAR China Van Cleef & Arpels Full time
KEY RESPONSIBILITIES

Are you a good match?

You have solid experience & understanding in client development in retail and the luxury industry. You have a passion for High Jewelry, Art & Culture. You have strong attention to detail and thrive in a fast-paced environment. You possess leadership qualities to manage a dynamic region. You are proficient in Salesforce, SAP, and Microsoft Office software. You master English, French or other Asian language(s) would be a plus.

What are we expecting from you?

Reporting to the Regional Client & E-Business Director Asia Pacific, you will be responsible for overseeing the Client Development department for Van Cleef & Arpels APAC. Through your expertise, you will be responsible for the strategic client approach for the region, working closely with the HQ client team and local market Client Development Managers to build a client centric strategy across all touchpoints, support our markets on delivering exceptional client experience, ultimately driving client loyalty to the Maison.

Key responsibilities:

Define and implement a Client Development strategy for the region encompassing HQ guidelines and local specificities Advise markets on their client strategy and projects, anticipating their needs with guidelines, trainings and toolboxes Active partner in engaging regionally cross department and HQ to develop strategic Client Development initiatives Translate client data into business insights that can be leveraged for strategic and action planning Animate and inspire the regional Client teams and community, fostering alignment within the Region and with HQ

More than a role…. We recruit for a career

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet Regional Talent Acquisition Manager, Regional Client & E-Business Director APAC, Regional Retail Director APAC, International Online Retail Director and President APAC.

Otherwise, you will receive an email to inform you that your application has not been successful.

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