Branch Operations Management Manager
6 months ago
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Retail Distribution – Branch Operations Management
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.
We are currently seeking a high caliber professional to join our Branch Operations Management Department as Branch Operations Management Manager .
Principal responsibilities
To formulate, develop and implement procedures related to Branch Network with an aim to identify improvement opportunities in service quality and operation controls Monitor and continuously uplift the compliance standard of branch network and ensure the business activities are compliance with Group’s policies and standard Keep abreast of the latest development of statutory/ regulatory/ Group’s guidelines and identifying necessary operational changes in the branch network Drive the development and implementation of these policies or operational changes Manage the procedures of update and change in delegated authorities of branches, such as credit authority, signing arrangement, etc. Manage administrative works and provide management information and reports for branch operation and control Close work with operations managers via daily communications, meeting on enhancement of branch operation smoothness Drive related department and coordinate between branch/AMOs on procedure enhancement / streamlining Requirements University degree in Business Administration or related disciplines Around 10 years' experience in WPB business preferably with 8 years’ experience in branch operations role Ability to demonstrate adherence to branch operations, administrations, incident management and central cashier support and internal controls Proven record of effective project and program management, including project planning and decision making, identifying priorities, enforcing program governance, managing resources, management reporting and bringing a wide range of projects to successful completion Strong self-motivation and ability to work independently Proficiency in both English and Cantonese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit and sign up with our to receive the latest information about our career opportunities in Hang Seng Hong Kong.-
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