Branch Operations Manager

4 weeks ago


Hong Kong, Hong Kong SAR China Gravitas Recruitment Group Full time

Our client is one of the largest commercial banks in Hong Kong providing a wide range of banking services to a diverse customer base. They are looking for a Branch Operations Manager to oversee the operational activities of their commercial bank branch.

Job Duties

  • Manage and supervise daily branch operations and financial activities to ensure compliance with the bank's policies
  • Ensure accurate
  • Oversee counter services and back office administration to ensure proper service delivery and processing
  • Act as the point of contact for escalated customer inquiries, complaints, and service issues, ensuring prompt resolution and excellent customer satisfaction
  • Monitor branch performance metrics and KPIs to identify areas for improvement

Requirements

  • Bachelor's degree in Business Administration, Finance, or a related field
  • 5 to 10 years of branch operations experience in the banking industry preferably with supervisory experience
  • In-depth knowledge of banking operations, regulatory compliance, risk management, and internal controls
  • Excellent communication, interpersonal, and problem-solving abilities
  • Fluent in English, Cantonese and Mandarin
  • Candidates with less experience can be considered for a Counter Services Officer position


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