Market Data Desktop Product Manager
Found in: Talent HK C2 - 2 weeks ago
Market Data Desktop Product Manager is a highly technical role supporting market data applications & data feeds on a follow the sun basis, which requires specific knowledge of Hong Kong and China location based vendor and exchange solutions. Candidates need excellent communication skills, technical experience with both infrastructure and desktop solutions, basic networking understanding and business level Cantonese & Mandarin.
Knowledge of the rulings around the consumption and publication of data, restrictions on vendor offerings and exchange rulings are desirable, in addition to managing exchange changes and upgrades.
Vendor Management and Data Content knowledge also desirable.
The team is a cross business technology team working closely with its APAC, EMEA & NA counterparts through a follow-the-sun model, focussing on issue resolution, sharing of processes and product rollouts. We are entrusted to support all lines of business across all asset classes, including front/back office, sales, traders, analysts and technology operate teams across all lines of business. The team is also accounable for all investment activity in their area which includes, but is not limited to datacenter exits, HW & SW upgrades, on boarding of new services, support of business expansion etc.
The team provides 7am to 7pm support Monday to Friday working a rolling shift pattern:
Early (7am – 3pm), Middle (9am – 5pm) and Late (11am – 7pm).
Weekday on call and weekend support, once every 4 to 5 weeks.
The Role:
• Responsible for 2nd/3rd line support of core Market Data services/applications including Open Bloomberg, Eikon, FactSet, FX Trader, CME Workstation, Arcontech Excelerator, MorningStar, WIND, HKEX, Infocast…
• Provide technical support of a wide range of broker and trading applications including TradeWeb, ICAP, MTS, ICE GUIs, XT Auction, BSE, Tullet Prebon, BGC, GFI, CQG, MarketAxess and Eurex
• Fulfilment and coordination of vendor software packaging (both Market Data and Trading applications), including scripting, QA testing and production release across the global user base
• Provide a knowledgeable and responsive reaction as issues arise, take part in the proactive monitoring of the environment, work within a strong change control environment and successfully plan/deliver small to medium sized projects such as product upgrades including coordinating decommissions, process improvement initiatives, exchange driven changes
• Participation in review of hygiene metrics and processes and continuous improvement is required
Key Responsibilities:
• Operate Management: Perform daily operational management of market data environment, capacity management and problem resolution activities
• Incident Management: Responsible for the efficient resolution of issues to minimize impact to clients including liaising with/coordination of end users, team members, management, vendors
• Change Management: Plan, schedule, test, implement and document change activities without impacting/conflicting with other activities
• Process Improvement: Identify and implement areas for improvement within existing operational and technical processes and maintain related documentation
• Participation in review of hygiene metrics and processes and continuous improvement is required
• Liaising with plan/build teams to ensure smooth transition from project to business as usual for new products and processes
• Responsible for working with vendors to drive technical strategy and delivery of applications
• Environmental hygiene efforts (vulnerability remediation, CAF, weekly reboot and patching reports, MEPC coordination and others)
Essential Skills:
• Working knowledge of TCP/IP and connectivity troubleshooting
• Effective communicator with good written and verbal communication skills, interaction with traders, support teams and vendors being an important part of the role
• Strong coordination skills in managing vendors as part of day issues or upgrades
• Technical trouble shooting experience with proven ability to manage high profile time critical issues. Acts as a positive member of the team that is capable of engaging in deep technical discussions, accepting different point of view and drive forward to develop agreed upon solutions
• Good working knowledge of scripting, including PowerShell, batch files and visual basic as part of the internal packaging process of vendor software
• Strong desire to share knowledge, ideas and solutions with immediate team as well as teams across disciplines
• Previous experience of working in an environment with change management structures and processes plus problem ticketing and resolution systems (knowledge of ITL)
• Documentation diligence - a strong ethos of knowledge management is essential to ensure internal records relating to versions, support documentation and technical diagrams are updated following changes/upgrades.
• Self-motivated, customer focused, innovative and analytical
• Exceptional time management skills and the ability to manage own workload
• Work well individually and in a team setting
• Able to prioritize workflow and work accurately under pressure, paying attention to detail and anticipating issues and dealing with them proactively
• Industry experience, with a breadth of knowledge across application deployment, application support and infrastructure support is required
• Vendor subject matter expert to support downstream teams and clients
• Build and maintain strong internal relationships, understanding the need to be client focused and build strong relationships across the organizations
• Self-starter always seeking new opportunities to improve process and build on automation in the role
Desirable Skills:
• A risk, compliance and control background is desirable for identifying and managing IT and market data control gaps across the environment
• Demonstrate experience with and knowledge of Microsoft Office products, including Excel, Word and PowerPoint
• Knowledge and support of virtual desktop environments as well as physical
• Experience of virtual streaming platforms, including Numecent Cloud Pager and AppV
-
Desktop Support
Found in: Talent HK C2 - 3 weeks ago
Hong Kong, Hong Kong SAR China Snaphunt Full timeThe OfferWork alongside & learn from best in class talentOpportunity to make a positive impactGreat work environmentThe JobYour responsibilities will include:Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.Excellent communication...
-
Assistant Vice President
2 weeks ago
Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...
-
Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...
-
Data Product Owner
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China AXA Group Full timeData Product Owner, this role would involve overseeing the development and management of data products within Data and API platform in AXA HK. Key Responsibility Define the vision and strategy for data products with team members, aligning with business objectives and stakeholders needs. Collaborate with stakeholders to understand and prioritize data...
-
Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...
-
Product Marketing Executive
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China China Mobile International Limited Full timeProduct Marketing ExecutiveHeadquartersHKPartner RelationsMarketing & Public RelationsEntryApplyResponsibilityAs one of the core members to develop product strategy by acting as a link between the Product Support team, internal / external partners and the carrier sales team.Take initiative to identify product feature requirements based on analysis of...
-
Senior Market Data Manager
Found in: Talent HK C2 - 3 weeks ago
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC...
-
Technical Desktop Support Specialist
3 weeks ago
Hong Kong, Hong Kong SAR China JobsLab Full timeJob Description • Diagnose end-user desktop issues and provide step-by-step support • Support for External and Internal (Proprietary) application/software • Log and monitor help desk tickets using support ticketing systems • Manage relationship and be main contact with third party support consultants • Install and maintain computer hardware,...
-
Production Manager
Found in: Talent HK C2 - 4 days ago
Hong Kong, Hong Kong SAR China Vita Green Health Product Company Limited Full timeVita Green Health Product Company Limited, a sizeable international retail company, is seeking a Production Manager (Internal) to join their team. The successful applicant will work for our Good Manufacturing Practice certified factories, which produce and promote over 150 health products sold globally. The company values integrity and seeks out enthusiastic...
-
AVP, Data Connectivity
3 weeks ago
Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...
-
Product Marketing Manager
Found in: Talent HK C2 - 3 weeks ago
Hong Kong, Hong Kong SAR China AXA Group Full timeDevelop a comprehensive go-to-market strategy for products, encompassing all stages from concept to execution. This includes creative concept formulation, visual development, content management, and effective communication through distribution channels. Collaborate with external vendors and agencies to produce clear and customer-friendly sales enablement...
-
Production Operations Manager | Manufacturing | New Headcount
Found in: Talent HK C2 - 3 weeks ago
Hong Kong, Hong Kong SAR China Vita Green Health Product Company Limited Full timeJob Description:The Production Operations Manager is responsible for overseeing and managing the day-to-day production operations of our manufacturing units. This role involves coordinating and optimizing all aspects of the production process to ensure efficient and timely delivery of products while maintaining a high level of quality standards. You are also...
-
Officer, Data Business, Market Data
2 weeks ago
Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...
-
Static Data
Found in: beBee S HK - 3 weeks ago
Hong Kong, Hong Kong SAR China Randstad Hong Kong Full timeabout the companyOur client is a well-known global financial institution. To cope with their expanding business, they are looking for a Team Head for their Market Data Team. The ideal candidate will have 8+ years in related field and has strong knowledge in derivative products. about the jobManage account set up and client static data in central data system...
-
Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...
-
Senior Product Manager
Found in: Talent HK C2 - 3 weeks ago
Hong Kong, Hong Kong SAR China Microsoft Full timeOverview Are you passionate about developers and engineering productivity? Do you want to drive change and impact across Microsoft, GitHub and LinkedIn? Come join the 1ES (One Engineering System) team. Our mission is to enable the world’s best engineering teams with world-class tools and systems that help them ship products their customers love....
-
Manager (Brand Marketing)
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China The Hong Kong University of Science and Technology Full timeJob Posting Details The Hong Kong University of Science and Technology (HKUST) is seeking a high-caliber individual who is creative, mature, meticulous, passionate and motivated to support the Brand Marketing Team of the Public Affairs and Communications Unit in building a strong international and local brand of HKUST. The appointee will play a key role in...
-
Product Manager
Found in: Talent HK C2 - 3 weeks ago
Hong Kong, Hong Kong SAR China Crypto.com Full timeOur Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.We are seeking a highly motivated Growth...
-
Assistant Manager, Finance Data and Reporting
Found in: Talent HK C2 - 3 weeks ago
Hong Kong, Hong Kong SAR China Sun Life Full timeJob Description : Job Overview: We are seeking a highly skilled and motivated Technical Specialist to join the Finance Department of our Life & Health (L&H) business and contribute to our ongoing finance transformation program. As a Manager, Finance Data and Reporting, you will play a crucial role in our finance transformation program by designing,...
-
Senior/ Product Manager
1 day ago
Hong Kong, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeResponsibilities Lead a team to fulfill all product requirements from front offices (for senior role) Work with traders in understanding their latest business initiatives Conduct market research on new products, and have a good understanding on the relevant risk and regulatory requirements. Monitor the latest regulatory developments relating to financial...