Retail Training Specialist

Found in: Talent HK C2 - 2 weeks ago


Hong Kong, Hong Kong SAR China Holding Textile Hermès Full time

General Role

Directly report to the Senior Retail Animation & CX Manager to execute the overall training functions across the TR markets Asia Pacific region (excluding Korea). The training offer encompasses a wide spectrum of training: product, brand culture, customer service skills and leadership training. It is divided between classroom, instore and remote training.

Context

Travel Retail Network is counting 20 stores in 7 countries 

Hermes stores is offering 16 different metiers with 2 collection per year

Main responsibilities

Training conduction and organization

Product: Coordinate and conduct Spring-Summer and Fall-Winter seasonal and special products training with tight follow-up Brand Culture: Deliver induction training for new joiners and opening new store. Service skills: Lead and conduct service skills training based on the service excellence visits (SEV) evaluation; and to enhance service gesture and communication skills for the store teams

Training materials and administration

Customize training materials from headquarter to suit stores’ needs Assist to design and develop training programs for both remote and classroom training Administrate and keep track the usage of the e-learning platform Assist all logistics of different training and keep track on training record Support the coordination and organization of seminars

CX (Customer Experience)

Support in-store animations by preparing the team with necessary product knowledge Drive and support different CX initiatives with CRM and store teams Provide service skills support related to special launches and specific products to enhance CX

Profile

Bachelor’s degree in Communications or any related discipline. Minimum 5 years’ retail training practice experience in luxury brand, high-end fashion, jewelry, and watch retailing industry or in a similar capacity. Working experience in front line, hospitality or service industry is an added advantage. Proficient in MS office, especially powerpoint. Video editing skills will be an added advantage. Possess the following character traits: Responsible, energetic, self-motivated, takes initiative, fast learner, skilled communicator, good interpersonal skills, and ability to multi-task. Fluency in spoken and written English, Cantonese and Mandarin, Japanese and or French is a plus. Frequent travelling is part of the role
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